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Job Description
An island community rich in history and opportunity, Galveston is the ideal place to live, work and raise a family!
Job Description
SUMMARY: Under limited supervision, plans, directs, and manages the activities of staff engaged in utility billing, cashiering, and related customer service functions.
ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:
• Supervises staff; plans, prioritizes, and assigns tasks and projects; monitors work, develops staff skills, and evaluates performance; provides technical guidance, assistance, and training; meets regularly with staff to discuss and resolve workload and technical issues; develops work plans; assures required deadlines are met; reviews work and verifies the accuracy and efficiency of work activities.
• Must have a high level of interpersonal skills to handle sensitive and confidential situations with both internal and external customers.
• Supervises billing staff in preparation of accurate and timely billing.
• Reviews billing adjustments prior to the generation of customer bills.
• Prepares meter unread and tamper reports monthly.
• Oversees the process of delinquent, disconnects, and account transfers.
• Assists in the hiring, training, and evaluating performance of staff.
• Accomplish staff results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job performance; and implementing and enforcing systems, policies, and procedures.
• Handles accounts with “out of the ordinary” issue(s) (e.g., vacant property with consumption).
• Supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintains confidentiality of work-related issues and City information; and performs other duties as required or assigned.
• Employees may at any time be required to work in order to provide for the safety and well-being of the general public, including the delivery and restoration of vital services, in the event of an emergency.
KNOWLEDGE AND SKILLS:
Knowledge:
• City organization, operations, policies, and procedures.
• Principles and practices of utility billing.
• Principles and practices of government accounting.
• Laws, ordinances, rules, and regulations governing utility billing operations.
• Principles and practices of effective employee supervision.
• Principles and practices of effective customer service.
• Principles and practices of project management.
• Business and personal computers; word processing and spreadsheet software; and other general office equipment and computer applications.
Skill in:
• Ability to multi-task, establish priorities, and work independently.
• Managing situations requiring diplomacy, fairness, firmness, and sound judgment.
• Building effective work teams and providing efficient customer service.
• Understanding and applying City policies and procedures, and applicable federal and state regulations.
• Explaining City policies and procedures.
• Managing staff, delegating tasks and authority, and providing coaching to improve staff performance.
• Establishing and maintaining cooperative working relationships with all levels within the City.
• Communicating effectively verbally and in writing.
MINIMUM QUALIFICATIONS:
High School Diploma or equivalent; AND five years’ experience in utility billing operations. Intermediate computer processing skills in Microsoft Office.
LICENSE AND CERTIFICATION:
A valid Texas Driver’s License.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT:
Work is performed primarily in a standard office environment.
Compensation Range
DOQ
The City of Galveston is an equal opportunity employer and will consider only the qualifications of the applicants. The City does not tolerate any form of discrimination based on race, color, religion, sex, age, national origin, or physical/mental disability in employment or provision services. -
ABOUT THE COMPANY
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City of Galveston
Show moreImagine yourself as an Islander living in an elegant Victorian home or on a shady, oak-lined street on the Island’s east end, or in a home overlooking the sparkling Gulf of Mexico on the west end. There is a variety of rental property to choose from throughout the Island, from Galveston has the amenities of a larger city, but with tight-knit small town friendliness.
Its ethnically diverse citizens have worked together to make their city better since the early days of its founding in 1836. When faced with adversity, Galvestonians unite to solve whatever obstacles may arise. Non-profit organizations and community groups offer a variety of volunteer opportunities regardless of your interests or desired area of service.
The Island has a multifaceted economic base with expanding job markets in tourism, the medical field, marine-related fields, as well as other areas. Education, banking, insurance and marine industries also are job fields that contribute to the strong, diverse economy. Island life is enhanced by the absence of drive-time traffic reports on the radio and heavy traffic delays. The major thoroughfares are rarely heavily congested, even during peak times. And it takes no more than 15-20 minutes to get anywhere you want to go on the Island.
All this time saved driving to work and running errands can be spent enjoying Island life.
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