Senior Facility Attendant

Description

Important Information: Tentative Recruitment Timeline
MQ Screening: 03/09/2026 - 03/30/2026

Screening for Best Qualified: 03/31/2026 - 04/03/2026

1st Interviews: Week of 04/13/2026

2nd (Final) Interviews: Week of 04/20/2026

Under general supervision, leads, plans, schedules, and oversees the work of Facility Attendants and Facility Attendant Trainees while performing the same and/or more difficult duties as those being led; ensures completion of tasks in accordance with established policies and procedures; communicates policies, procedures and job expectations; and provides training to staff.

Examples of Duties

Duties may include, but are not limited to, the following:

• Leads and participates in the work of staff performing Facility Attendant and Facility Attendant Trainee duties.
• Schedules, distributes, and assigns work to employees; monitors work for progress and quality; ensures work is completed in a timely and efficient manner; reviews work.
• Provides training and mentoring to staff in accordance with established policies and procedures.
• Assists, guides, and instructs group members in the performance of their duties; provides technical direction and problem solving in response to staff work questions and problems.
• Recommends improvements and modifications to work processes, adapts work procedures to meet changing needs, and resolves less complex work problems.
• Resolves informal employee complaints, provides input to supervisor on employee performance and informs supervisor of conduct problems.
• Responds to and coordinates with supervisor to resolve routine customer inquiries and complaints.
• Interpret facility rules and regulations as per established guidelines and monitor facility users for adherence to building rules and party limitations.
• Interpret facility rules and regulations as per established guidelines, monitor facility users for adherence to building rules and party limitations; appropriately notify management staff when users are not in compliance.
• Performs the work of a Facility Attendant, including facility access and inspections, reservations, event preparation and clean up, custodial work, A/V setup, event monitoring, and making reports.
• Perform other duties as assigned.

Typical Qualifications

Knowledge of:

• Principles and practices of leadership, mentoring, and training
• Applicable federal, state, and local laws, codes, and regulations
• Operational characteristics, services, and activities of an event center
• Principles and techniques for servicing and executing a variety of entertainment, meeting, and banquet events.
• Event set up and execution.
• Principles of customer service and conflict resolution.
• Modern office methods, procedures, computer equipment and computer software.
• Equipment, tools and materials used in modern office operations.
• Standard audio-visual equipment set up and usage.
• Fire and safety regulations related to public assembly facilities.

Ability To:

• Lead and train facility staff
• Plan, coordinate, assign, and review the work of staff
• Provide work direction and instruction
• Research and evaluate work problems, and recommend solutions
• Apply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met
• Oversee events in progress; analyze and identify potential problems, situations and needs; accurately and quickly carry out solutions.
• Coordinate multiple simultaneous rental uses and meet critical time deadlines.
• Work independently and prioritize assignments.
• Assist users with set-up design and read set-up diagrams.
• Identify custodial and maintenance needs
• Follow written and oral instructions.
• Deal effectively and courteously with the public.
• Provide high quality, economical services to the Citrus Heights community, placing emphasis on responsive customer service.
• Demonstrate a civic entrepreneurial spirit by generating new, innovative ideas and development of better methods to accomplish tasks and complete projects.
• Foster an environment that embraces diversity, integrity, trust and respect.
• Be an integral team player, which involves flexibility, cooperation and communication.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Work with various cultural and ethnic groups in a tactful and effective manner.
• Use principles of effective office safety including use of equipment in a proper and safe manner, use of preventative personal ergonomic techniques, and maintenance of safe housekeeping in personal and common workspaces.
• Communicate clearly and concisely, both orally and in writing.
• Operate a personal computer with proficiency and familiarity.

Experience and Training

Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:

Facility Attendant:
Experience: One (1) year as a Facility Attendant with the City of Citrus Heights or two (2) years of experience in a custodial or building attendant position with significant customer contact.
Training : Equivalent to completion of twelfth grade.

Supplemental Information

Positions in this class series required the incumbent to perform light to moderate lifting (up to 50 pounds) with repetitive movement, twisting, and lifting; pushing; pulling; crawling; climbing; prolonged periods of standing; lifting above the shoulders; carry and work from a ladder; manual dexterity; vision and hearing to adjust audio visual equipment and observe and oversee participant use. Incumbents must have the ability to perform physical work including lifting and moving tables and chairs, stage, and dance floor. Incumbents are required to be available and work a flexible schedule including nights, weekends and holidays.

This position is not eligible for benefits.

Closing Date/Time: 3/30/2026 11:59 PM Pacific

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• City of Citrus Heights

• 916-725-2448

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