Meter Service Technician

JOB SUMMARY

The Meter Service Technician supports the reliability of the City’s electric and water services by performing critical field operations, including service connections, disconnections, and meter troubleshooting. The role ensures accurate utility data through advanced metering verification and communication system support. By maintaining essential equipment, documenting field activities, and assisting with meter reading, this position helps safeguard service continuity and promotes efficient utility operations.

ESSENTIAL FUNCTIONS

• Coordinates and completes utility service orders, including service connections, disconnections, meter installations, and repairs, to ensure timely and accurate service delivery.
• Performs disconnection and reconnection of utility services in accordance with payment status and service instructions, ensuring compliance with utility policies.
• Troubleshoots and maintains Advanced Metering Infrastructure (AMI) systems using field technology to support accurate data transmission and meter functionality.
• Conducts manual meter readings and inspections to supplement automated systems, identify service issues, and ensure billing accuracy.
• Identifies and reports meter tampering, leaks, and other service irregularities through routine field inspections and customer interactions.
• Maintains clear and professional communication with customers, responding to inquiries and service issues both during and outside of regular business hours.
• Captures and updates geographic data for new meter installations using GPS-enabled devices to support accurate utility mapping and asset management.
• Maintains assigned vehicles and equipment in safe, clean, and operational condition, completing regular inspections and documentation.
• Provides training and guidance to new team members to support consistent service standards and operational knowledge.
• Completes required documentation, including timekeeping, service records, and inspection reports, using mobile and desktop technology.

MINIMUM REQUIREMENTS & PREFERRED QUALIFICATIONS

• High school diploma or equivalent
• One (1) year of related electric or water utility experience.
• Subject to on-call duty after hours.
• Must be able to respond within 1 hour for emergency calls.
• Must possess a valid Texas Class C Driver’s License with an acceptable driving record.

PREFERRED QUALIFICATIONS

• One (1) year wireless communication systems experience

COMPETENCIES AND ENVIRONMENT

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of electric and water metering systems, including installation, removal, and operational theory.
• Knowledge of Advanced Metering Infrastructure (AMI) systems, including communication pathways and network behavior.
• Skill in using field and office technology, including laptops, hand-held computers, and GPS-enabled devices, to perform utility service tasks and data collection.
• Skill in communicating effectively and professionally with coworkers, customers, and the public, especially in conflict or high-pressure situations.
• Skill in using basic computer applications to check email, enter time worked, and complete routine administrative tasks.
• Ability to maintain regular attendance to ensure effective performance of essential job functions.
• Ability to troubleshoot and resolve issues related to meters and AMI communication systems.
• Ability to read and interpret maps, manuals, and technical documentation to support field operations.
• Ability to work independently and collaboratively to complete service orders, respond to customer issues, and maintain accurate records.

PHYSICAL DEMANDS

This position requires the ability to lift up to 80 pounds occasionally. Subject to vision and hearing constantly; standing, walking, pushing/pulling, reaching, handling, balancing, talking and foot controls frequently; sitting, lifting, carrying, fine dexterity, kneeling, twisting and climbing occasionally; crouching, crawling and bending rarely.

WORK ENVIRONMENT

Working conditions involve exposure to variable and/or extreme weather conditions, uneven terrain, vehicle traffic, general construction hazards, electrical currents, infectious diseases, stray/vicious animals, wildlife, and potentially irate members of the public. Protective equipment includes eye/face protection, protective gloves, hearing protection, hard hat, fire retardant clothing, and steel-toed boots.

The City of San Marcos offers its employees a broad range of benefits to enhance their personal and occupational lives. We are committed to a total rewards strategy that provides employees with competitive compensation, comprehensive benefits, and an environment that supports a healthy work/life balance. 2023 Benefits Guide

BENEFITS
Medical, Dental & Vision Coverage

• United Healthcare
  • Choice Plus PPO Plan
  • Prescription Drug Plan
  • Wellness Initiatives
  • Virtual Doctor Visits 24/7
  • Dental Plan
• Davis Vision Insurance
  • Base Vision Plan
  • Premium Vision Plan
  • Laser Vision Correction discounts

Retirement

• Texas MunicipalRetirement System (TMRS)
• Mission Square Retirement Corporation - optional 457-deferred compensation plan & Roth IRA

ADDITIONAL BENEFITS

• Flexible Spending Accounts
• City paid Life and AD&D Insurance
• Voluntary Life, AD&D and Long Term Disability insurance
• Employee Assistance Program
• Vacation
• Sick Leave
• Holidays
• Longevity Pay
• Tuition Reimbursement
• Activity Center Membership
• Direct Deposit

The City of San Marcos strives to provide employees with an opportunity for a flexible and positive work/life balance. Employees in eligible positions are offered remote telework options of up to two days per week or 40% of an employee's scheduled work hours. Remote telework eligibility will be determined by department directors to ensure the City provides quality services.

Closing Date/Time: 4/3/2026 11:59 PM Central

• 

• City of San Marcos, TX

• 512-393-8060

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