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Job Description
Summary
The City of Lancaster is seeking a friendly, dependable, and service-focused professional to join our Recreation team as aRecreation Attendant - Guest Relations. This position serves as an important first point of contact for patrons by providing customer service in person, by phone, and by email, while assisting with registrations, facility reservations, recreation programs, and special events.
This is a great opportunity for someone who enjoys working with the public, stays organized in a fast-paced environment, and takes pride in creating a welcoming experience for the community. In Lancaster, we serve with PRIDE through Productivity, Resourcefulness, Integrity, Dedication, and Excellence, and we are looking for someone who will reflect those values in every interaction.
Essential Duties and Responsibilities- Provide courteous and professional customer service to patrons in person, by phone, and by email
- Answer questions and respond to requests regarding recreation and park facilities, services, and programs
- Assist with registrations, reservations, and participant processing for classes, programs, and activities
- Support recreation programs, athletic leagues, tournaments, youth activities, adult and senior programs, and special events
- Assist with event setup, supply preparation, registration entry, and cleanup activities
- Receive payments, prepare receipts and cash reports, and secure payments for processing
- Assist with equipment checkout and return while helping ensure safe use of recreation and athletic equipment
- Provide assistance in coordinating recreation and special events hosted by the City
- Perform other duties as assigned
The ideal candidate will be patient, friendly, organized, and comfortable working with the public. This person should communicate clearly, handle routine questions with professionalism, and maintain a positive attitude while supporting patrons, programs, and events. The position also calls for attention to detail, good judgment, teamwork, adaptability, and the ability to remain professional during busy periods
Education and/or Experience- Must be at least 18 years of age
- Must possess a high school diploma or equivalent
- Must be available to work a schedule of up to 20 hours per week, including nights and weekends on a regular basis
- At least one year of experience with Community Pass
- At least six months of cash-handling experience
This position works primarily indoors, with occasional exposure to outside weather conditions. The work requires regular standing, walking, bending, and lifting up to 10 pounds frequently and up to 25 pounds occasionally. The selected candidate should be able to work well with the public, communicate clearly, and remain attentive for extended periods.
- Provide courteous and professional customer service to patrons in person, by phone, and by email
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ABOUT THE COMPANY
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City of Lancaster
Show moreHistorical Overview
The first settlement made in the Lancaster community was in September 1844 by Roderick Rawlins. Mr. Rawlins and other members of his party had secured "headrights" from the Republic of Texas. Read on...
Location
Located in the Southwest portion of Dallas County, the City of Lancaster is approximately 15 minutes south of Dallas and is well situated to access the Dallas/Ft. Worth Metroplex, one of the largest and most diverse in the nation. Read on...
Lancaster offers the perfect blend of open farmland, rolling hills, creeks, and woodlands, with home prices ranging from $160,000 to $600,000. Our community features tree-shaded neighborhoods, an excellent public library, a Senior Life Center, and over 600 acres of parks, including a municipal golf course and the Lancaster Visitors Center and State Auxiliary Museum.
Ideally located for commuting within the Dallas/Fort Worth Metroplex, Lancaster provides easy access to major highways and is close to DART light rail, Dallas Love Field, and DFW International Airport. The city also boasts a regional airport and an industrial park with rail access. Educational opportunities abound with nearby campuses of Dallas College, Cedar Valley College, and the University of North Texas at Dallas, while the Lancaster Independent School District (LISD), the first district-wide STEM district in Texas, offers award-winning education.
Lancaster features diverse shopping, dining, and recreational opportunities, including a 100-acre Community Park with a recreation center, indoor aquatic facility, fishing pier, and outdoor athletic facilities, as well as the Bear Creek Nature Preserve. With a vibrant mix of amenities and a strong sense of community, Lancaster is the ideal place to live, work, and play!
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