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Job Description
Under the general direction of the Director of Information Technology and Support, the Information Technology Systems Manager manages a large staff of expert technicians operating as three pyramid teams to provide user support and information to internal customers (i.e., teachers and staff, students and parents); through Help Desk work ticket requests and special project work as needed.
The incumbent in this class provides the school community with user support for technology hardware and software which directly supports student learning and achievement.
The following alphabetical list of functions, duties, and tasks is typical for this classification.
Incumbents may not perform all of the listed duties and/or may be required to perform other closely related or department-specific functions, duties, and tasks from those set forth below to address business needs and changing business practices.- Assists in planning and conducting in-service training and safety education for assigned personnel for the purpose of ensuring quality and completion of work as scheduled.
- Communicates with administrators, personnel, and outside organizations for the purpose of coordinating activities, resolving issues and conflicts, and exchanging information.
- Evaluates assigned activities and/or projects for the purpose of delivering services in compliance with established guidelines.
- Inspects work of assigned personnel for adherence to quality and safe practices standards, communication, coordination, quantity, and completion of the work as scheduled.
- Manages a technology support services program and supervises assigned support staff ensuring adherence to District standards and best practices.
- Participates in meetings, workshops, and seminars to convey and/or gather information required to perform functions.
- Prepares a variety of written materials (e.g., reports, memos, letters, procedures, manuals, etc.) to document activities, providing written reference, and/or conveying information.
- Provides feedback and recommendation to the Director of Information Technology Services on issues including staffing, technology planning and support procedures.
- Researches a variety of topics in order to develop new programs/services, ensure compliance with relevant requirements, secure general information for planning, take appropriate actions, and/or respond to requests.
- Reviews support requests, purchase requisitions, and work assignments for the purpose of ensuring compliance with adopted standards and policies.
- Supervises, directs, manages, and coordinate work and workplace safety standards to ensure compliance with regulatory requirements and adherence to District technology preventative maintenance processes.
- Supervises schedules, assigns, and directs District personnel in a variety of job classifications for work to be done at District locations for the purpose of ensuring that the department functions in a safe and efficient manner.
- Works with site principals and/or administrators to ensure that school sites and district offices receive reliable technical support and that technology resources are in working order.
- Performs other related duties as assigned for ensuring the efficient and effective functioning of the work unit and the District, including various mandatory District trainings.
KNOWLEDGE, SKILLS, AND ABILITIES
(At time of application)
Knowledge of:- Principles and practices of modern management and supervision
- Basic math and computer-based math and calculation
- Standard operating procedures for personal computers and related software and peripheral equipment operating in a network environment
- English language, grammar, spelling, and punctuation
- Oral and written communication skills
- Interpersonal skills using tact, patience, and courtesy
- Current, legacy, and emerging equipment, operating systems, applications
Skills and Abilities to:- Plan, schedule, and evaluate work of a large staff of technical support personnel
- Work with a wide dive3rsity of individuals from varied backgrounds
- Work effectively under minimum supervision and direction
- Adhere to, and enforce the adherence of others, to standard safety practices and procedures
- Convey technical information to non-technical audiences
- Problem-solve, including identifying issues and creating action plans leading to positive resolution
RESPONSIBILITY:
Responsibilities include working under limited supervision using standardized practices and/or methods; managing several highly trained work teams through subordinate leads; adapting to frequent changes and upgrades in technology, and monitoring budget expenditures for equipment. Utilization of significant resources from other work units is sometimes required to perform the job's functions. There is a continual opportunity to impact the organization's services.
(At time of application and in addition to the Knowledge, Skills, and Abilities listed above.)
EDUCATION REQUIRED:
Bachelor's degree from an accredited college or university in Computer Science, Information Technology, Business or a related field is preferred. Relevant IT certifications (e.g. Microsoft, Cisco, A+, other network certifications) are preferred. Additional qualifying experience may be substituted for the degree on the basis of one year of experience for each 24 semester/45 quarter units of coursework.
EXPERIENCE REQUIRED:
Five (5) years of increasingly responsible professional experience in Information Technology including at least one year of lead or supervisory experience in an IT capacity.
LICENSE(S) REQUIRED:- Valid, current California Driver's License to drive to District schools and sites and to attend trainings, conferences, workshops, and meetings outside the District.
- Pass the District's applicable proficiency exam for the job class with a satisfactory score
- After offer of employment, obtain:
- Criminal Justice and FBI Fingerprint Clearance
- Negative TB test result plus periodic post-employment retest as required (currently every four years)
- Pre-employment physical exam A through District's provider at District's expense
Classified Supervisory Salary Range - 12
Work Calendar - 261 Days
Work Schedule 8:00 am to 5:00 pm
Start Date: 07/01/2026
Materials Required:
1. Completed application
2. Resume
3. Two (2) signed letters of reference - dated within the last two years
4. A copy of official college transcripts or a copy of the degree earned.
*PC RULES 5.2.1.2 -5.2.1.2 - In-house employees will have first consideration for the position. If fewer than three rankings qualify for the position, the Personnel Commission will move to outside candidates.
The examination process will include screening to ensure applications are complete and meet all minimum qualifications. No additional information will be accepted from applicants once the application has been submitted. Only the most qualified applicants who pass the minimum qualifications review will be invited to the examination process.
The examination process will include a written exercise (weighted at 50%) - Tentative date- Thursday, May 7, 2026, and an oral qualification appraisal interview (weighted at 50%) - Tentative date - Tuesday, May 19, 2026. Those applicants achieving a total minimum passing score of 70% on each examination will be placed on the eligibility list, and the top three (3) ranks will be forwarded to the hiring authority for final interview and selection.
The Eligibility List is valid for one (1) year from the certified date.
PASSING THE ASSESSMENTS AND BEING PLACED ON THE ELIGIBILITY LIST DOES NOT GUARANTEE AN OFFER OF EMPLOYMENT.
To move forward in the selection process, you must complete an online application through this website. Resumes may be uploaded but cannot be used in place of a completed application.
The examination process/examination date is subject to change as needs dictate. All communication regarding this process will be emailed to the address listed on your application.
SUBMISSION OF APPLICATION: ONCE YOU HAVE SUBMITTED YOUR APPLICATION YOU WILL NOT BE ABLE TO MAKE REVISIONS TO YOUR APPLICATION MATERIALS.
When completing the application, please make sure you include ALL current and previous employment in the Work Experience section of the application and complete ALL fields, including the name and contact information of your supervisors. Experience that is included in the resume but not in the Work Experience section of the application may not be considered for the purpose of determining whether you meet the minimum qualifications.
All required documents must be submitted by the applicant. Personnel Commission staff will not upload your documents for you.
If you have any questions regarding the recruitment process, please get in touch with PC Specialist - Lead, Mary Siegl at (559) 675-4500 Ext 295 or email marysiegl@maderausd.org
ACCOMMODATIONS: Individuals with disabilities requiring reasonable accommodation in the selection process must inform the Madera Unified School District Personnel Commission Department in writing no later than the filing date stated on the announcement. Those applicants needing such accommodations should document this request, including an explanation as to the type and extent of accommodation needed to participate in the selection process.
The Governing Board desires to provide a positive work environment where employees and job applicants are assured of equal access and opportunities and are free from harassment in accordance with the law. The Board prohibits district employees from discriminating against or harassing any other district employees and job applicants on the basis of the person's actual or perceived race, religious creed, color, national origin, ancestry, age, marital status, pregnancy, physical or mental disability, medical condition, genetic information, veteran status, gender, gender identity, gender expression, sex, or sexual orientation. The following person is designated as the Title IX Coordinator.
Prince Marshall
Executive Director of Student and Family Support Services
1820 Howard Road
Madera, CA 93637
559-416-5826
Closing Date/Time: Fri, 24 Apr 2026 -
ABOUT THE COMPANY
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Madera Unified School District - Personnel Commission
Show moreWelcome to the Madera Unified School District. We are located in the geographic center of California in a growing community of 55,000. Our district serves 20,000 students and has 2,000 employees.
We are guided by a powerful vision which encourages us to provide an educational program in which students are "driven by their aspirations, not bound by their circumstances."
From their first day of school, students are focused on learning the basics so that they can fulfill their career aspirations. As students turn toward high school, they choose a career path based on their interest, talent, and future goals. We envision a time when every child will have the skills and knowledge upon graduation so they can choose their future.
Our seven-member school board is committed to providing the focus, direction, and resources to provide a complete educational experience for students. In MUSD, we believe that students need to be connected to their schools, so we provide a rich array of co-curricular activities, including award-winning music and athletics programs, clubs and organizations, and leadership opportunities. We believe that these connections strengthen the student, round out their experience and provide reasons to stay in school.
We know that students need parent support. Our most successful students have parent encouragement. We expect parents to be involved because parents are so influential in the life of a child. When we can form a partnership between the school and the home, we are assuring the success of the child.
Achievement is on the rise. New schools are being built. In the Madera Unified School District, wonderful new opportunities await our students. -