Billing Specialist

Job Summary

Performs technical work relating to billing and account reconciliation. Prepares bills, generates reports, and journalizes new accounts. Provides technical support to the Business & Revenue Operations Division.

Representative Duties

Generates computer printouts and reviews data for irregularities in billings or meter readings and makes appropriate corrections. Notifies field personnel of possible meter problems and leakages.

Works with other City staff and third party vendors to collect delinquent accounts. Provides information to collections staff and provides recommendations regarding payment of delinquent accounts.

Generates bills, closing bills, final notices and shut-off notices, as necessary. Makes date entries, corrections and adjustments before billings are generated.

Journalizes new accounts into billing system. Processes billing data. Maintains billing schedule.

Refers to or creates new billing and collection codes following specific guidelines.

Produces and distributes weekly and monthly reports to various City divisions. Maintains electronic library of all computer-generated reports.

Contacts individuals, agencies and other City departments to resolve discrepancies or obtain data, documents or general information.

Provides technical support to management and supervisory staff. Responds to correspondence, special reports, and statistical summaries. Maintains office records, requests information and performs other office functions.

Assumes duties of the unit supervisor in his/her absence, as assigned.

Assists customers by telephone and in person.

Performs other related duties, as assigned.

Requirements

Knowledge, Abilities and Skills:

Knowledge of:

Billing and collection procedures.

Modern office practices, procedures, and equipment.

General computer software applications, including word processing and spreadsheet applications.

Complex mathematics and proper use of percentages.

Business English, spelling, grammar and punctuation.

Modern financial recordkeeping practices.

Effective customer service techniques.

Ability to:

Learn City billing and collection procedures.

Understand and apply basic financial recordkeeping principles.

Research billing problems.

Learn and use customized computer software applications.

Prepare and maintain a variety of reports.

Perform complex mathematical calculations.

Understand the concept of proration.

Work independently with minimal supervision.

Respond to public inquiries and customer complaints in a tactful and courteous manner.

Communicate effectively, both orally and in writing.

Establish and maintain effective and cooperative working relationships with City employees and the general public.

Provide effective customer service.

Skill in:

Performing complex mathematical computations.

Reading, writing, and communicating at an appropriate level.

Dealing effectively with the public with tact and discretion.

Using a personal computers and applicable software applications.

Education, Training and Experience:

Graduation from high school supplemented by college level coursework in business, accounting, computer science, public administration or a closely related field.

Two years of responsible experience working with an automated billing and/or collections system generating and reconciling billing and/or collection reports. Municipal experience is desirable.

Licenses and Certificates:

Requires Possession of a valid Class C driver license.

Supplemental Information

How to Apply:

Applicants must submit a clear, concise, completed on-line City Application along with any required supplemental application materials with the Human Resources Department by the filing deadline. If you do not submit your on-line application by the filing deadline, you will not be considered for this position. Please note, applications may be rejected if incomplete. Resumes, CVs and cover letters are not reviewed as part of the application screening process.

If you would like for your education to be considered, you must attach a copy of your college level transcripts or diploma to your online application. Applicants who indicate receipt of college level coursework or degree from a foreign institution must provide United States credential equivalency verification along with a copy of your college diploma/transcripts. All materials must be received in the Human Resources Department no later than the filing deadline. Failure to do so may result in your application being evaluated without the education being considered.

Selection Process:

All applicants must submit clear, concise and complete information regarding your work history and qualifications for the position. All applicants will be reviewed and only those applicants determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process.

Testing may consist of a combination of any of the following and is subject to change as needs dictate:

Training and Experience Evaluation

Oral Interview

If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list. If fewer than three qualified City employees pass the examination, the appointing authority, in accordance with the City's civil service rules and regulations, can decline to use a promotional list, in which case a promotional list will not be established for this position.

Background Investigation:

Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation.

Inclusion & Diversity Statement

The City of Santa Monica is a progressive, inclusive and culturally rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact.

The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us!

Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246, TDD (310) 458-8696 (Hearing Impaired Only).

Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination.





The City's liberal fringe benefits for full-time employment include sick leave, holiday and vacation pay, the Public Employees Retirement System, medical, dental and vision insurance, credit union, deferred compensation, tuition reimbursement, Dependent Care Assistance Plan and priority enrollment consideration at Hill & Dale Family Learning Center, Marine Park Child Development Center, and Santa Monica Early Childhood Lab School.

Closing Date/Time: 4/17/2026 5:30 PM Pacific

Please mention you found this employment opportunity on the CareersInGovernment.com job board.

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• City of Santa Monica

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