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Job Description
Grade 21 - Starting annual salary: $79,373.00. Rate of pay depends on qualifications.
Job Description
JOB SUMMARY
The Senior Performance and Efficiency Analyst is responsible for conducting performance reviews and process analysis across the organization working with various SAWS departments-both field and office-to deeply understand day-to-day operations, documentation of processes, identification of process challenges and technology needs. Serves as a strategic liaison between operational departments and the Continuous Improvement & Innovation (CI&I) team, the analyst applies independent judgment to conduct process and data analysis and translate findings into actionable recommendations. The position contributes to the design of organization wide improvements, supports pilot initiatives, and advises departments on adopting optimized workflows, technologies, and performance measures.
ESSENTIAL FUNCTIONS- Advances organizational learning by providing a presence across departments, fostering open communication, and identifying opportunities to enhance efficiency and service delivery.
- Identifies, gathers, transforms, analyzes, and models customer data.
- Utilizes data to outline contributing factors that impact performance and support project focus.
- May perform data manipulation and analysis to develop statistical inferences from a dataset.
- Analyzes policies, procedures, resources, processes, and systems utilized by customers to identify, assess, measure, monitor, and control significant issues or risks.
- Makes comprehensive recommendations for organizational efficiencies and enhancements based on in-depth review and assessments of resources allocations and process flow.
- Conducts process and/or technology pilots to determine proof-of-value, return on investment, and feasibility.
- May collaborate and coordinate with internal staff (e.g., fiscal, audit, human resources) to perform departmental reviews and formulate organizational change recommendations to enhance performance.
- Observes and analyzes operational workflows to identify improvement opportunities.
- Collaborates directly with frontline employees, supervisors, and managers.
- Translates operational insights into measurable, sustainable improvements.
- Researches best management practices and innovative techniques that enhance organizational impact and efficiency and formulates metrics for measuring performance.
- Provides internal consultative services to departments to streamline operations and maximize resources while enhancing customer service delivery.
- May prepare and deliver presentations as requested by the Director of Continuous Improvement & Innovation and/or Executive Leadership.
- Performs other duties as assigned.
DECISION MAKING- This position reports to the Director of Continuous Improvement & Innovation and receives limited direction.
- Expected to exhibit high standards of ethical conduct, leadership, teamwork, positive attitude, initiative, and problem-solving skills.
- May lead teams conducting performance review, process analysis, field assessments, or pilot implementations.
- Bachelor’s Degree from an institution accredited by a recognized accrediting agency.
- Five years’ of increasingly responsible experience in continuous improvement, organizational review, or resource planning.
- Proficient in MS Office Suite (Outlook, Word, Excel, PowerPoint).
- Valid Class “C” Texas Driver’s License.
- Experience collaborating directly with frontline employees, supervisors, and managers with direct exposure to workflow processes and cross departmental collaboration.
- Experience building strong relationships across diverse workgroups and communicating clearly with frontline staff, supervisors, and leadership.
- Familiarity with process analysis, interviewing, shadowing, and field-based observation techniques.
- Experience contributing to or supporting continuous improvement initiatives, pilots, or field trials.
- Lean/Six Sigma training or certification.
- Experience with data visualization tools or basic data analytics.
- Experience with process documentation
- Experience supporting organizational design, internal assessments, or process improvement efforts.
- Ability to interact with internal and external customers, contractors, field crews, plant operators, office personnel, vendors, and regulatory agencies.
- Ability to work on-site and/or field presence as needed, including shadowing, ride-alongs, process observation, and workflow documentation.
- Ability to serve as a liaison between operational departments and the CI&I team, translating real-world findings into improvement opportunities and root-causes.
- Ability to identify root causes based on both qualitative and quantitative inputs and assist in defining KPIs and performance measures.
- Strong interpersonal skills, relationship building, and the ability to earn trust and credibility across varied work environments.
PHYSICAL DEMANDS AND WORKING CONDITIONS
Physical requirements include lifting up to 20 pounds occasionally . Working conditions are primarily in an office environment but require regular field visits. May drive a company and/or personal vehicle when performing duties away from office.Subject to sitting for long periods of time to perform job scope.
May be required to work hours other than regular schedule such as evenings and weekends.
San Antonio Water System values the contributions of all its employees, providing them the best in compensation and benefits. The benefits package is designed to attract and retain a workforce of qualified employees who share a responsibility in providing quality water to 1 million consumers.
From an affordable medical and dental plan to life-sustaining retirement and insurance plans, we offer benefits that reward employees for their commitment to a challenging career at SAWS. Employee benefits include the following:- Competitive, market-based salaries
- Performance-based incentives
- Medical benefits
- Dental benefits
- Life insurance
- Prescription drug program
- Vision care plan
- Two retirement plans
- Deferred compensation plans (457 plan)
- Disability income
- Paid leave (vacation, sick, personal)
- Education assistance program
- Employee assistance program
- Flexible, tax-deferred health and dependent care spending accounts
- Wellness programs
- On-Site Fitness Facilities
- Community service opportunities
Closing Date/Time: 5/17/2026 11:59 PM Central -
ABOUT THE COMPANY
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San Antonio Water System
Show moreThe San Antonio Water System (SAWS) is a public utility owned by the City of San Antonio. SAWS serves 2 million people in Bexar County as well as parts of Medina and Atascosa counties. The population includes more than 511,300 water customers and 457,600 wastewater customers. SAWS actively seeks out public participation in its operations and planning, while SAWS volunteers strive to help their neighbors in need.
As an industry leader in conservation and water and wastewater management, SAWS provides sustainable, affordable water services. To deliver responsible water services, our investment in our employees – one of our greatest assets – ranks as a top priority.
San Antonio Water System's Board of Trustees has adopted mission, vision and values statements that serve as a foundation to move the utility forward through 2050 and reinforce San Antonio's much-deserved reputation as Waterful.
Our Mission: Sustainable, Affordable Water Services / Our Vision: To be leaders in delivering responsible water services for life. / Our Values: Excellence, Integrity, Respect and Safety.
SAWS is a values-based organization that believes in diversity in all aspects of our business. At SAWS, we attract and retain the finest individuals whose diverse talents drive innovation. We recognize that differences in race, ethnicity, religion, gender, gender identity, sexual orientation, nationality, physical ability or any characteristic protected by law, enrich and empower our work environment. We respectfully infuse diversity in our daily work lives with the knowledge that people from a variety of backgrounds and life experiences make connections that make SAWS a success.
SAWS is committed to providing our employees with a healthy, safe, and rewarding work environment where all employees have an equal opportunity for professional and personal growth. SAWS employees go beyond what is expected – developing remarkable, award-winning programs in conservation, water resources, watershed protection and wastewater treatment.
Why Choose a Career at SAWS?
For Your Work-Life Balance: SAWS is proud to invest in its employees by offering a variety of paid time off to help meet the work-life balance goals of you and your family.
For Your Professional Growth: Professional growth is key to both our employees’ success as well as SAWS’. That’s why SAWS offers a number of professional development opportunities that achieve both personal and company goals.
For Your Future: Achieving your personal financial goals is an important part of your life. SAWS makes it easy for employees to save for retirement by providing several retirement plan options.
For Your Health: SAWS offers a range of health, dental and vision benefits, and Wellness Programs to help meet each employee’s needs.
For your Protection: SAWS offers life insurance and disability coverage to meet the need for protection against life’s unexpected events.
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