Security Officer (PM & Overnight)

Regular Full-Time Security Officer

Join our team in the Land of Enchantment! Are you ready to take the next big step in your hospitality career? Four Seasons Resort Rancho Encantado Santa Fe is seeking a hardworking and driven individual for our Property Operations and Maintenance team-a person who infuses enthusiasm into everything they do and shares our passion for service excellence!

What are we looking for?

• A genuine, caring, and compassionate professional with a strong passion for hospitality and a natural ability to connect authentically with guests
• Demonstrates integrity and accountability in all actions and exhibits confidence when making decisions to deliver a luxury-level experience
• A collaborative team player who actively supports and encourages colleagues to achieve shared success

What would you bring to the table?

• 1+ years experience with security, preferably in a luxury hospitality environment
• Strong communication skills in both English and Spanish
• Knowledge of NM-OSHA, OSHA, New Mexico & Santa Fe Fire Code, Penal Code, Civil Code
• Knowledge of Workers Compensation and ADA
• Current certifications in First Aid, AE, and CPR
• Experience with KEY WATCHER TOUCH key system and DORMAKABA door lock preferred
• Proficiency with computers
• Ability to stand for long periods of time, walk the resort, and lift up to 50 lbs.
• Flexible schedule- availability to work evenings, weekends, and holidays

What would your job responsibilities be?

• Foster a professional, safety‑focused environment by ensuring all employees follow hotel safety and security policies and procedures
• Issue and track master keys, radios, and other essential equipment for Security team members
• Provide First Aid and CPR when needed and respond appropriately to all emergency situations within the resort
• Support the Emergency Response Team and Health & Safety Committee by assisting with required trainings, including Fire Life Safety, OSHA, BBP, HazCom, and other safety programs
• Proactively identify and prevent situations that may compromise guest safety or the resort's reputation
• Maintain a strong presence throughout the property, remaining aware, approachable, and responsive to guest and employee needs
• Serve as a confident problem‑solver, delivering exceptional hospitality in all interactions and representing the Security Department in meetings, VIP relations, and special situations
• Conduct thorough follow‑up and investigations on all incidents, ensuring accurate documentation and timely closure
• Apply knowledge of local laws, policies, and procedures to guide responses to both emergency and non‑emergency situations
• Maintain accurate administrative records, including incident reports, patrol and dispatch logs, lost and found, employee lockers, parking, and safety/security audits

What will it be like working for us?

Four Seasons is the world's leading luxury hospitality company, driven by an unwavering commitment to an exceptional guest and employee experience. We are dedicated to elevating every interaction through continual innovation and the highest standards of service. Four Seasons offers hospitality professionals the opportunity to build a lifelong career with a globally renowned brand.

We believe our greatest asset is our people and proudly champion a culture rooted in diversity, equality, and inclusivity. Our values are grounded in integrity, trust, transparency, respect, and kindness—principles that guide everything we do. Our employees are proud to be a part of Four Seasons Resort Rancho Encantado and consistently recommend it as a great place to work- just ask!

What about the benefits?

• Free and discounted stays at 135 Four Seasons locations worldwide
• Global growth opportunities
• Food & beverage and spa discounts
• Free employee meals
• Complimentary employee parking
• Comprehensive training & development
• Medical benefits, including parental leave
• 401(k) Retirement Plan
• PTO + sick leave pay
• A culture that breeds success and rewards
• Competitive pay: $22.66 hourly

"US work authorization is required unless candidate is currently in a managerial position at a Four Seasons location."

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

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