Dispatcher

Aircraft Maintenance Dispatcher

Roles & Responsibilities

1. Communication & Coordination

• Monitor and respond to all three email accounts: LAX MX, Dispatch, and personal CAS email.

• Ensure all inquiries are answered using the Dispatch email whenappropriate.

• When answering the Duty phone state "Good Morning/Afternoon/Evening This is your name with Certified Aviation at LAX how may I help you Sir/Maam"

• Maintain professional, cooperative communication with all departments and personnel.

• Leave clear shift-handover notes for the next Dispatcher, including any unresolved items.

• Monitor all scheduled flights during your shift.

• Verify that assigned personnel have arrived for each flight.

• If a technician has not reported, notify them via text at least 30 minutes prior to aircraft arrival or at the start of the shift.

• Maintain awareness of manpower shortages, absences, or delays and coordinate coverage as needed.

• Implement and coordinate emergency procedures when operational issues arise.

• Ensure only current-day work orders remain open on iPads.

• Identify and address exception work orders in Job view.

• Confirm that all work orders are properly completed and closed.

• Highlight all completed flights for the current shift and verify any missed highlights from the previous day.

• Enter progress updates or schedule changes into the maintenance system.

• Ensure training work orders are properly tracked and updated in the Training SharePoint.

• Monitor that employees do not exceed approved training hours and that completion percentages align with hours charged.

• Verify clock-in / clock-out punches for all employees on shift.

• Review prior days for missing punches, lunch punches, or notes.

• Ensure meal penalties and waivers are properly applied and filed by date.

• Maintain accurate documentation for payroll and compliance.

• Monitor and track vehicle keys, headsets, iPads, and ensure all are returned.

• Maintain and oversee the locked tool cabinet:

• Log tools checked out and returned

• Ensure accountability for all tools

• Review tools, expendables, and equipment inventory to confirm adequate stock levels.

• Assist with maintenance training requirements, including:

• Read & Sign documents

• Ideagen entries

• Customer training

• Service Bulletins

• Maintain required documentation, including CAS-021 forms.

• Ensure training records remain accurate and audit ready.

• Complete and update:

• On-Call Log

• Call-Off Log

• Verify night-shift emails for completeness (including ACA tallies).

• Document any incomplete tasks and formally hand it over to the next Dispatcher.

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