Job Summary
DEFINITION
Performs highly complex work in support of the City’s neighborhood preservation regulatory programs, including monitoring and coordinating with other public and private agencies, residents, and property owners and their representatives. Researches, makes recommendations and implements neighborhood preservation regulations. Supports efforts to ensure compliance with the housing codes, zoning laws, tenant protection laws, and the Neighborhood Preservation Ordinance. Supports residents by connecting them with housing resources; engages with the community and employs effective problem-solving techniques when needed to address disputes related to property maintenance, nuisances, or habitability issues.
SUPERVISION
Works under the administrative supervision of the Code Enforcement Manager or designee, who occasionally reviews work in progress and periodically upon completion. May exercise administrative supervision over professional, technical and administrative staff, outlining work assignments, frequently reviewing work in progress and periodically reviewing completed work.
Representative Duties
Plans, organizes, develops and implements neighborhood preservation regulatory programs ensuring compliance with Federal, State and City codes, ordinances and regulations.
Serves as liaison between various City departments and divisions, residents, property owners, property managers, construction contractors, and public and private agencies to facilitate coordination of neighborhood preservation regulatory program activities and education.
Triage tenant’s complaints regarding relocation benefits and non-compliance with the City’s Tenant Protection Programs.
Supports the City’s neighborhood preservation programs, including implementation of the City’s Tenant Protections During Construction Ordinance.
Receives and reviews for approval the Means and Methods Plans to ensure construction is performed in a manner that protects the health, safety and welfare of the impacted residents. Verifies Plans are delivered to affected tenants.
Proactively monitors projects during plan review for compliance with the program; track/identify the habitability status of their units, and coordinates with relevant departments on issuing and tracking temporary relocation benefits.
Documents, tracks and follows up on temporary tenant relocation matters to ensure all of the tenants’ rights and benefits are provided.
Serves as a key resource for tenants in understanding the program, its requirements, and any available resources.
Monitors and evaluates the efficiency and effectiveness of neighborhood preservation regulatory program service delivery methods and procedures, including related administrative systems and education.
Formulates, proposes and makes recommendations to improve program and project policies and procedures to ensure compliance with applicable laws, rules, regulations, and Council priorities.
Conducts complex administrative research, studies and surveys and produces reports recommending appropriate courses of action and solutions to problems.
Writes reports and policy documents, and conducts surveys and studies including program evaluation studies. Maintains accurate records, files and databases. Responds to inquiries and makes referrals to appropriate agencies. Develops and disseminates informational materials.
Provides leadership and support in the execution of day-to-day neighborhood preservation regulatory program efficiency and effectiveness.
Provides guidance regarding difficult and sensitive customer inquiries and complaints, including resolution to related customer service issues.
Responds to inquiries via telephone or in person to investigate urgent tenant protection regulations and assists with coordinating tenant relocations, as assigned.
Prepares recommendations for consideration of the City Manager and City Council.
Performs public relations activities to establish and promote community outreach goals to Boards, Commissions, neighborhood groups, business groups and others.
May assist with field inspections, as assigned.
Supervises, coordinates, trains and evaluates the work of technical and clerical support staff, as assigned.
Performs other related duties, as assigned.
Requirements
Knowledge of:
Principles and practices of public administration with an emphasis on housing, construction
and regulatory compliance
Policies, regulations and procedures of housing inspections, basic building and code
requirements, and basic construction terminology
Program planning, development, implementation and evaluation
Advanced principles and methods of research, analysis and reporting
Principles and practices of records management
Report writing
Project management
Web-based customer communication software
Common office productivity software, including word processing, spreadsheets and
database applications
Processes and procedures associated with construction permits
Effective supervisory and training techniques
Principles of customer service
Ability to:
Select, supervise, motivate, train and evaluate staff
Interpret, explain and apply applicable laws, legislations and regulations
Analyze problems, identify alternative solutions, and make logical recommendations
Resolve conflicts and create effective solutions to problems
Develop, implement and evaluate policies and procedures
Develop, implement and administer projects and programs
Interpret, apply and communicate policies, laws, rules and regulations
Communicate clearly and effectively, both orally and in writing
Prepare clear, concise and comprehensive written and oral reports and
recommendations
Prepare and present effective presentations and oral reports
Keep accurate records and reports
Establish and maintain effective and cooperative working relationships with a variety of
individuals, including City employees, outside agencies, agencies, boards,
commissions, community groups and the general public
Work with persons from diverse social, and economic backgrounds as well as a variety
of work styles, personalities and approaches
Provide effective customer service
Skill in:
Program management
Conflict resolution
Making public presentations, meeting facilitation and conducting workshops
Interacting cooperatively with community members and groups
Using a personal computer and applicable software applications
Working effectively with others
REQUIREMENTS
Minimum Qualifications:
The requirement’s for education and experience can be achieved by fulfilling Option A or Option B:
Option A:
Education : Graduation from an accredited college or university with a bachelor’s degree.
Experience : Three (3) years of recent, paid and progressively responsible work experience which has included performing research, analysis, report writing, and evaluation tasks, and experience providing information to the public that has involved the interpretation and application of laws, rules and regulations.
One year of recent, paid, experience in either regulatory development and/or compliance is required.
Knowledge of rent control, building codes, permitting, substandard housing regulations, and/or construction is highly desirable.
Option B:
Education : Graduation from an accredited college or university with an associate’s degree or 60 units of college-level course work.
Experience: Five (5) years of recent, paid and progressively responsible work experience which has included performing some research, analysis, reporting writing and evaluation tasks, and experience working with the public to provide information surrounding rules and regulations.
One year of recent, paid, related experience working with regulatory requirements
Knowledge of rent control, building codes, permitting, substandard housing regulations, and/or construction is highly desirable.
Licenses and Certification:
Possession of a valid Class C driver license or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
Supplemental Information
HOW TO APPLY : Applicants must file a clear, concise, completed online City Application along with any required supplemental application materials with the Human Resources Department by the filing deadline. If you do not submit your on-line application by the filing deadline, you will not be considered for this position. Please note, applications may be rejected if incomplete. Resumes, CVs and cover letters are not reviewed as part of the application screening process.
NOTE : You must attach a copy of your college level transcripts or diploma with your on-line application to qualify for the position. Applicants who indicate receipt of college level coursework or degree from a foreign institution must provide United States credential equivalency verification along with a copy of your college diploma/transcripts. All materials must be received in the Human Resources Department no later than the position filing deadline. Failure to do so will result in your application being disqualified. You must attach a scanned copy of your college diploma or transcripts to your on-line application.
SELECTION PROCESS : All applicants will be reviewed and only those candidates determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. Testing may consist of a combination of any of the following and is subject to change as needs dictate: written test, performance test, evaluation of qualifications, oral interview and seniority.
WORKING CONDITIONS :
Work is primarily performed indoors in an office setting in accordance with the City’s Telework/Flexible Workplace Policy. The incumbent may be required to visit off-site facilities, noisy construction zones, and other outdoor work sites, where noise, dust, dirt, and/or slippery surfaces are present. Physical demands include standing, walking, climbing, stooping, kneeling, crouching, sitting at a computer workstation and frequently using a computer keyboard and monitor/screen. May be required to work evenings and/or weekends.
BACKGROUND INVESTIGATIONS : Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation.
NOTE : If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list. If fewer than three qualified City employees pass the examination, the appointing authority in accordance with the City's civil service rules and regulations, can decline to use a promotional list, in which case a promotional list will not be established for this position.
The City of Santa Monica is a progressive, inclusive and culturally-rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our employees are empowered to perform at their highest level and where their differences make a positive impact.
The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces and diversity of our employees. Join us!
Special assistance with the application and examination process is available, upon request, for person with disabilities. Call (310) 458-8246, TDD (310) 458-8696 (Hearing Impaired Only).
Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination.
The City's liberal fringe benefits for full-time employment include sick leave, holiday and vacation pay, the Public Employees Retirement System, medical, dental and vision insurance, credit union, deferred compensation, tuition reimbursement, Dependent Care Assistance Plan and priority enrollment consideration at Hill & Dale Family Learning Center, Marine Park Child Development Center, and Santa Monica Early Childhood Lab School.
Closing Date/Time: 7/31/2026 5:00 PM Pacific
DEFINITION
Performs highly complex work in support of the City’s neighborhood preservation regulatory programs, including monitoring and coordinating with other public and private agencies, residents, and property owners and their representatives. Researches, makes recommendations and implements neighborhood preservation regulations. Supports efforts to ensure compliance with the housing codes, zoning laws, tenant protection laws, and the Neighborhood Preservation Ordinance. Supports residents by connecting them with housing resources; engages with the community and employs effective problem-solving techniques when needed to address disputes related to property maintenance, nuisances, or habitability issues.
SUPERVISION
Works under the administrative supervision of the Code Enforcement Manager or designee, who occasionally reviews work in progress and periodically upon completion. May exercise administrative supervision over professional, technical and administrative staff, outlining work assignments, frequently reviewing work in progress and periodically reviewing completed work.
Representative Duties
Plans, organizes, develops and implements neighborhood preservation regulatory programs ensuring compliance with Federal, State and City codes, ordinances and regulations.
Serves as liaison between various City departments and divisions, residents, property owners, property managers, construction contractors, and public and private agencies to facilitate coordination of neighborhood preservation regulatory program activities and education.
Triage tenant’s complaints regarding relocation benefits and non-compliance with the City’s Tenant Protection Programs.
Supports the City’s neighborhood preservation programs, including implementation of the City’s Tenant Protections During Construction Ordinance.
Receives and reviews for approval the Means and Methods Plans to ensure construction is performed in a manner that protects the health, safety and welfare of the impacted residents. Verifies Plans are delivered to affected tenants.
Proactively monitors projects during plan review for compliance with the program; track/identify the habitability status of their units, and coordinates with relevant departments on issuing and tracking temporary relocation benefits.
Documents, tracks and follows up on temporary tenant relocation matters to ensure all of the tenants’ rights and benefits are provided.
Serves as a key resource for tenants in understanding the program, its requirements, and any available resources.
Monitors and evaluates the efficiency and effectiveness of neighborhood preservation regulatory program service delivery methods and procedures, including related administrative systems and education.
Formulates, proposes and makes recommendations to improve program and project policies and procedures to ensure compliance with applicable laws, rules, regulations, and Council priorities.
Conducts complex administrative research, studies and surveys and produces reports recommending appropriate courses of action and solutions to problems.
Writes reports and policy documents, and conducts surveys and studies including program evaluation studies. Maintains accurate records, files and databases. Responds to inquiries and makes referrals to appropriate agencies. Develops and disseminates informational materials.
Provides leadership and support in the execution of day-to-day neighborhood preservation regulatory program efficiency and effectiveness.
Provides guidance regarding difficult and sensitive customer inquiries and complaints, including resolution to related customer service issues.
Responds to inquiries via telephone or in person to investigate urgent tenant protection regulations and assists with coordinating tenant relocations, as assigned.
Prepares recommendations for consideration of the City Manager and City Council.
Performs public relations activities to establish and promote community outreach goals to Boards, Commissions, neighborhood groups, business groups and others.
May assist with field inspections, as assigned.
Supervises, coordinates, trains and evaluates the work of technical and clerical support staff, as assigned.
Performs other related duties, as assigned.
Requirements
Knowledge of:
Principles and practices of public administration with an emphasis on housing, construction
and regulatory compliance
Policies, regulations and procedures of housing inspections, basic building and code
requirements, and basic construction terminology
Program planning, development, implementation and evaluation
Advanced principles and methods of research, analysis and reporting
Principles and practices of records management
Report writing
Project management
Web-based customer communication software
Common office productivity software, including word processing, spreadsheets and
database applications
Processes and procedures associated with construction permits
Effective supervisory and training techniques
Principles of customer service
Ability to:
Select, supervise, motivate, train and evaluate staff
Interpret, explain and apply applicable laws, legislations and regulations
Analyze problems, identify alternative solutions, and make logical recommendations
Resolve conflicts and create effective solutions to problems
Develop, implement and evaluate policies and procedures
Develop, implement and administer projects and programs
Interpret, apply and communicate policies, laws, rules and regulations
Communicate clearly and effectively, both orally and in writing
Prepare clear, concise and comprehensive written and oral reports and
recommendations
Prepare and present effective presentations and oral reports
Keep accurate records and reports
Establish and maintain effective and cooperative working relationships with a variety of
individuals, including City employees, outside agencies, agencies, boards,
commissions, community groups and the general public
Work with persons from diverse social, and economic backgrounds as well as a variety
of work styles, personalities and approaches
Provide effective customer service
Skill in:
Program management
Conflict resolution
Making public presentations, meeting facilitation and conducting workshops
Interacting cooperatively with community members and groups
Using a personal computer and applicable software applications
Working effectively with others
REQUIREMENTS
Minimum Qualifications:
The requirement’s for education and experience can be achieved by fulfilling Option A or Option B:
Option A:
Education : Graduation from an accredited college or university with a bachelor’s degree.
Experience : Three (3) years of recent, paid and progressively responsible work experience which has included performing research, analysis, report writing, and evaluation tasks, and experience providing information to the public that has involved the interpretation and application of laws, rules and regulations.
One year of recent, paid, experience in either regulatory development and/or compliance is required.
Knowledge of rent control, building codes, permitting, substandard housing regulations, and/or construction is highly desirable.
Option B:
Education : Graduation from an accredited college or university with an associate’s degree or 60 units of college-level course work.
Experience: Five (5) years of recent, paid and progressively responsible work experience which has included performing some research, analysis, reporting writing and evaluation tasks, and experience working with the public to provide information surrounding rules and regulations.
One year of recent, paid, related experience working with regulatory requirements
Knowledge of rent control, building codes, permitting, substandard housing regulations, and/or construction is highly desirable.
Licenses and Certification:
Possession of a valid Class C driver license or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
Supplemental Information
HOW TO APPLY : Applicants must file a clear, concise, completed online City Application along with any required supplemental application materials with the Human Resources Department by the filing deadline. If you do not submit your on-line application by the filing deadline, you will not be considered for this position. Please note, applications may be rejected if incomplete. Resumes, CVs and cover letters are not reviewed as part of the application screening process.
NOTE : You must attach a copy of your college level transcripts or diploma with your on-line application to qualify for the position. Applicants who indicate receipt of college level coursework or degree from a foreign institution must provide United States credential equivalency verification along with a copy of your college diploma/transcripts. All materials must be received in the Human Resources Department no later than the position filing deadline. Failure to do so will result in your application being disqualified. You must attach a scanned copy of your college diploma or transcripts to your on-line application.
SELECTION PROCESS : All applicants will be reviewed and only those candidates determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. Testing may consist of a combination of any of the following and is subject to change as needs dictate: written test, performance test, evaluation of qualifications, oral interview and seniority.
WORKING CONDITIONS :
Work is primarily performed indoors in an office setting in accordance with the City’s Telework/Flexible Workplace Policy. The incumbent may be required to visit off-site facilities, noisy construction zones, and other outdoor work sites, where noise, dust, dirt, and/or slippery surfaces are present. Physical demands include standing, walking, climbing, stooping, kneeling, crouching, sitting at a computer workstation and frequently using a computer keyboard and monitor/screen. May be required to work evenings and/or weekends.
BACKGROUND INVESTIGATIONS : Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation.
NOTE : If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list. If fewer than three qualified City employees pass the examination, the appointing authority in accordance with the City's civil service rules and regulations, can decline to use a promotional list, in which case a promotional list will not be established for this position.
The City of Santa Monica is a progressive, inclusive and culturally-rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our employees are empowered to perform at their highest level and where their differences make a positive impact.
The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces and diversity of our employees. Join us!
Special assistance with the application and examination process is available, upon request, for person with disabilities. Call (310) 458-8246, TDD (310) 458-8696 (Hearing Impaired Only).
Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination.
The City's liberal fringe benefits for full-time employment include sick leave, holiday and vacation pay, the Public Employees Retirement System, medical, dental and vision insurance, credit union, deferred compensation, tuition reimbursement, Dependent Care Assistance Plan and priority enrollment consideration at Hill & Dale Family Learning Center, Marine Park Child Development Center, and Santa Monica Early Childhood Lab School.
Closing Date/Time: 7/31/2026 5:00 PM Pacific
Please mention you found this employment opportunity on the CareersInGovernment.com job board.
City of Santa Monica
Santa Monica is a beachside city of 8.3 square miles on the westside of Los Angeles County. Offering an environment of unparalleled natural beauty, the city is home to a mix of residential communities, commercial districts, and recreational venues. Recently named by National Geographic as one of the Top "10 Beach Cities in the World" and by TIME as one of the "Best Places to Live", Santa Monica features three miles of Pacific beaches and the Santa Monica Pier. Santa Monica’s residential population is approximately 93,000, increasing to an estimated 250,000 during the day with tourists, shoppers, and employees. Tourism attracts over 8 million visitors annually.
The City of Santa Monica was incorporated on November 30, 1886 and subsequently adopted a City Charter in 1945. In 1947, a City Council-City Manager form of government was established. The City Council consists of seven members elected by the community at large to four year terms.
The City of Santa Monica is a full-service city. City departments provide police, fire, a regional transportation network, water, refuse and recycling, streets, parking, planning, building, engineering, free public wifi, a high speed fiber optic network, parks, affordable housing, economic development, library, rent control, recreational, cultural, and educational services to the community.
The City-operated Big Blue Bus regional bus service provides over 16.5 million rides for customers each year, all powered by renewable natural gas. Breeze Bike Share was Southern California's first bike share system with 500 bikes at 85 locations. In 2016, the Metro Expo Line opened connecting Santa Monica to Downtown Los Angeles in under an hour.
The City of Santa Monica is a national leader in environmental, economic and social sustainability. The City is working toward aggressive climate action goals including: water self-sufficiency by 2020, zero waste by 2030, and carbon neutrality by 2050.
The highly-rated Santa Monica-Malibu Unified School District serves both Santa Monica and Malibu residents. Santa Monica College (SMC), one of the state's top two-year community colleges, serves over 30,000 full-time and part-time students on several campuses and offers more than 90 fields of study. Santa Monica's strong education institutions are complemented by the 5-star rated Santa Monica Public Library system.
Public safety is a top priority in the City of Santa Monica. Santa Monica Fire Department continues to maintain a Class 1 ISO rating, the highest possible rating.
Santa Monica has a strong and diverse economy. Known as “Silicon Beach,” local businesses are at the leading edge of the nation’s creative economy and startup scene.
Sana Monica is also home to three renowned and respected health facilities, Providence Saint John’s Health Center, Santa Monica-UCLA Medical Center and Kaiser Permanente.
Connect with the City of Santa Monica by visiting www.santamonica.gov, follow @santamonicacity on Twitter, or sign up for the City's newsletter and emergency alerts at www.smgov.net/newsletter.
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