DEPUTY GENERAL MANAGER, IT, (SSB) (ADMINISTRATIVE MANAGER XVI, ISD)

Position/Program Information

EXAM NUMBER

W1092D
Position/Program Information

Type of Recruitment:

We welcome applications from everyone.

When to Submit Your Application:

The application filing period will begin on Monday, July 20, 2026, at 7:00 a.m. (PT) through Monday, August 3, 2026, at 5:00 p.m.

Withhold Information:

No withhold will be allowed. Required experience/education must be fully met at the time of filing by the last day of filing and clearly indicated on the application.

Why work for us?

With almost 10 million residents, Los Angeles County is the most populous county in the nation! As the largest employer in Southern California with over 100,000 employees in 39 departments, we provide vital and diverse public services like law enforcement, property assessment, public health protection, water conservation, and cultural activities.

The County has more than 2,100 different job types, offering a lifetime of opportunities and careers! We are dedicated professionals committed to preserving the dignity and integrity of the workplace as well as protecting the rights of each employee. Join us and discover one of the strongest public-sector benefits packages in the county with a rich selection of health care options, robust retirement plans and the flexibility to work, relax, and rejuvenate to reach your fullest personal and professional potential.

For more information about our amazing benefits, please visit us here: https://hr.lacounty.gov/benefits/

Who We Are:

The Internal Services Department (ISD) plays a major role in supporting all County of Los Angeles departments and commissions. With an annual budget of over $905 million and 2,158 budgeted positions along with over 5,120 contracted workers of varying professions in facilities management, information technology, environmental, administrative, purchasing and contracting. ISD's commitment is to provide Speed, Reliability, and Value.

Essential Job Functions

Duties include, but are not limited to the following assignments:

• Directs the activities, products, and services of a Technology Branch by setting priorities, allocating resources, and tracking outcomes in order to ensure alignment with organizational goals.
• Assists the General Manager, Technology, in formulating policies and procedures focusing on Branch operations by collaborating with legal, finance, and operational teams in order to ensure consistent implementation and operational efficiency.
• Develops and implements strategic business plans for the Branch by aligning with County, departmental, and Technology Strategic Plans through data-driven decisions and leadership consultations in order to support current and future customers.
• Oversees the Branch’s budget using financial analysis and forecasting tools such as budget management software and key performance indicators in order to maintain fiscal responsibility and support operational goals
• Advises customer departments, vendors, and technicians to identify business needs through needs assessments and stakeholder meetings in order to align operations with requirements.
• Collaborates with CIO, managers, and executives to evaluate Technology programs and services through cross-functional meetings and feedback analysis in order to enhance service delivery.
• Promotes problem-solving, conflict resolution, and operational recovery by implementing communication and escalation procedures using incident reporting systems and crisis management protocols in order to maintain smooth operations.
• Develops efficient uses of advanced technologies by managing integration of next-generation solutions through vendor partnerships and pilot programs in order to improve operational capability.
• Assesses and enhances staff skills through skills assessments and training in order to meet current and future work demands.
• Acts as the General Manager, Technology, in their absence, by representing the Branch at meetings through prepared updates and decision-making authority in order to ensure leadership continuity.

Requirements

Requirements to Qualify:
Three (3) years of experience, within the past five (5) years, managing an Information Technology division* or large-scale enterprise level projects** at the level***** of Administrative Manager XIII, ISD*** or Senior Information Technology Specialist, ISD**** or higher.

Special Requirement Information:
*Information Technology division is defined as a unit within a public sector organization, or an equivalent division within another organization, that is responsible for managing and supporting technology infrastructure, including servers and networks; developing and maintaining software applications; and providing related services such as helpdesk support, cybersecurity, and systems administration; experience obtained in a non-public sector organization may be considered equivalent provided the scope, complexity, and level of responsibility are substantially comparable to those performed within a public sector Information Technology division.
**Large-scale, enterprise-level projects is defined as a significant complexity, resources, and impact across the organization where these projects often require cross-functional collaboration, substantial budgets, and extended timelines to achieve strategic business objectives.

***Administrative Manager XIII, ISD is defined as managing a division within a Service of the Internal Services Department and is responsible for leading, planning, organizing, communicating, analyzing, and managing resources to achieve organizational objectives and results. Qualifying experience may be obtained in public or private sector organizations, provided the duties performed are substantially equivalent in scope, complexity, level of responsibility.
****Senior Information Technology Specialist is defined as a senior information technology consultant to the executive management of the Internal Services Department providing expert consultative services in specific areas of systems support to executive departmental and customer management or performing the most complex technical work in a specialized field of information technology.
*****At the level of is defined as your job title isn’t exactly the same as the ones listed. What matters is that your experience is at a similar level - meaning your job involves similar responsibilities, requires comparable skills and knowledge, and takes place within a similar organizational structure. Please provide a clear explanation of your experience to demonstrate that it is at the appropriate level.

License:

A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed tocarry out job-related essential functions.
Physical Class:
2 - Light. This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.
Desirable Qualifications:

• Excellent oral and written communication skills with an ability to adapt approach, language, and style to different audiences.
• Demonstrated ability to serve as an effective member of the leadership team and communicate information security-related concepts to a broad range of technical and non-technical employees.
• Demonstrated collaboration and team-building skills and the ability to build consensus around challenging topics.
• A Bachelor’s degree from an accredited*****college or university in Computer Science, Information Systems, Public or Business Administration, or a closely related field.

*****To receive credit for your education, include a legible copy of all relevant official documents, including your diploma, transcript, or letter/certificate from an accredited institution or email it to HVasquez@isd.lacounty.gov within seven (7) days of filing your application. The document should show the date the degree was conferred and be in English. If not in English, then translation is required. International degrees must be evaluated for equivalency to U.S. standards if not listed in the International Handbook of Universities or World Higher Education Database. Documents marked as unofficial will not be accepted. For more information on our standards for educational documents, please visit: https://file.lacounty.gov/SDSInter/dhr/070812_PPG123.pdf

We do not accept password-protected documents. Ensure documents are unlocked before attaching to your application or sending to the exam analyst.

Additional Information


Assessment Process:
This examination will consist of an evaluation of training and experience based on application information and supplemental questionnaire weighted at 100%. Each candidates' background will be evaluated on the basis of information provided on their County of Los Angeles Employment Application and Supplemental Questionnaire that pertains to the areas of the REQUIREMENTS and DESIRABLE QUALIFICATIONS to determine the level and scope of the candidate's job preparation for this position.

Applicants who passed the assessment(s) are placed on a list in the order of their score group for a period of twelve (12) months. Applications will be processed as they are received and added to the list accordingly. We will use this list to fill vacancies in the Internal Services Department as they occur.

No person may compete for this examination more than once every twelve (12) months.
VACANCYINFORMATION:
The vacancies are located at 9150 East Imperial Highway, Downey, Ca. 90242, in the Shared Services Branch.

APPLICATION AND FILING INFORMATION:

We only accept applications filed online. Applications submitted by U.S. mail, fax, or in person are not accepted. Apply online by clicking on the "Apply" green button at the top right of this posting. This website can also be used to get application status updates.

Please fill out the application completely. Provide relevant job experience including employer's name and address, job title, beginning and ending dates, number of hours worked per week, and description of work performed.

We may verify information included in the application at any point during the examination and hiring process, including after an appointment has been made. Falsification of information could result in refusal of application or rescission of appointment. Copying verbiage from the Requirements or class specification as your work experience will not be sufficient to demonstrate meeting the requirements. Doing so may result in an incomplete application and may lead to disqualification.

We will send notifications to the email address provided on the application, so it is important that a valid email address is provided. If choosing to unsubscribe or opt out from receiving our emails, it is possible to view notices by logging into governmentjobs.com and checking the profile inbox. It is every applicant's responsibility to take steps to view correspondence, and we will not consider claims of missing notices to be a valid reason for re-scheduling an exam part. Register the below domains as approved senders to prevent email notifications from being filtered as spam/junk mail.

• info@governmentjobs.com
• noreply@governmentjobs.com
• hvasquez@isd.lacounty.gov

New email addresses need to be verified. This only needs to be done once per email address and can be done at any time by logging in to governmentjobs.com and following the prompts. This is to improve the security of the online application and to prevent incorrectly entered email addresses.

Contact us:

Exam Number: W1092D

Department Contact Name: Hugo Vasquez

Department Contact Phone: (323) 881-3670

Department Contact Email: hvasquez@isd.lacounty.gov

California Relay Services Phone: (800) 735-2922

ADA Coordinator Phone:(323) 267-3432
Teletype Phone: (800) 899-4099
Alternate Teletype Phone:(800) 897-0077

For detailed information, please click here

Closing Date/Time: 8/3/2026 5:00 PM Pacific

Los Angeles County

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