Baggage Service Agent SFO

Baggage Service Agent Pacific Aviation is hiring Baggage Service Agents to support operations at San Francisco International Airport (SFO). This position is ideal for detail-oriented individuals who thrive behind the scenes and want to ensure baggage operations run safely, smoothly, and on time.For over 25 years, Pacific Aviation has partnered with top-tier global airlines to deliver exceptional passenger service at airports across the country. We believe that our people are the reason behind our success, and we're looking for teammates who thrive in a collaborative, multicultural environment.What You'll Do Assist passengers at check-in counters, arrival areas, and gates with baggage-related inquiries, claims, and service needsFile and update reports for delayed, damaged, or missing baggage using systems like WorldTracerCommunicate with passengers via phone, email, and in person to provide timely baggage updates and delivery arrangementsEnsure a professional and empathetic passenger experience while resolving baggage issues under time pressureCoordinate with ramp teams, Ground Handling Agents (GHAs), delivery services, and airline staff to facilitate accurate baggage transfersPrepare and maintain the baggage service office and bagroom in a clean, organized, and operational stateSupport boarding operations, including special service assistance and communication with gate agentsMonitor flight arrivals to proactively assist with irregular operations and expedite baggage handlingCollaborate with airline partners to ensure baggage regulations, transfer procedures, and safety protocols are upheldRespond to baggage claim escalations in a calm and solutions-focused mannerMaintain documentation accuracy and follow all airport, TSA, and airline proceduresDeliver excellent customer service in a fast-paced, international terminal

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