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Position Description
The City of Fresno is offering an exceptional career opportunity for an experienced, customer-service professional. As a Senior Customer Services Clerk, you will lead staff, support complex customer inquiries, and ensure efficient, accurate, and courteous processes. If you are a detail-oriented problem solver, apply now!
Duties may include, but are not limited to, the following:
• Resolve customer inquiries regarding rates, fees, services, and regulations.
• Assist staff in addressing complex and difficult customer service issues.
• Produce bills, reports, and files using standard software applications.
• Contact customers regarding service, billing, and tax assessment concerns.
• Train and provide lead direction to customer service and clerical staff.
• Process payments, research returned checks, and determine appropriate charges.
• Grant extensions, establish payment plans, and adjust utility bills as needed.
• Research transactions and input accurate adjustments and corrections.
• Communicate with other agencies and support departmental procedures.
• Perform related duties as assigned.
The duties, work location, and schedule of this position may vary by assignment, please inquire about specific details if called upon for an interview.
Explore the job specification for additional position details.
The current vacancies exist in the Retirement Department. This classification also exists in the Planning & Development, Public Utilities, and Finance departments. Immediate and future vacancies will be filled from this eligible list for a period of three (3) months from the date the eligible list is created, with the option of extending that period at the City's discretion. If the examination process is suspended for this recruitment, the eligible list may be limited to three (3) months.
The Requirements
Applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify for the examination and does not assure a place on the eligibility list:
Option 1:
Two (2) years as a Customer Services Clerk with the City of Fresno
Option 2:
Possession of a high school diploma or GED and completion of nine (9) units in accounting, mathematics, or related coursework
AND
Two (2) years of increasingly responsible full-time general customer service and financial record keeping.
Additional Requirements
Eligibles certified for consideration for this position will be required to successfully pass a Department interview and a Department of Justice fingerprint process prior to employment with the City of Fresno.
Possession of a valid California Driver's License may be required at time of appointment and maintained throughout time of employment. Candidates considered for hire may be required to provide proof of a valid driver's license and current copy of their driving record.
Bilingual abilities may be required to meet community and operational needs.
The Selection Process
The examination process may consist of the following:
Written Examination - 100%: The written examination may be conducted online and is designed to assess a candidate's knowledge of financial recordkeeping procedures, basic mathematical procedures and calculations, skill to operate modern office equipment including a computer, ability to establish and maintain effective working relationships, provide lead direction and other subject matter designed to test the knowledge, skills and abilities of a Senior Customer Services Clerk.
Candidate must achieve a passing score on the Written Examination to qualify for placement on the eligible list.
The written exam is tentatively scheduled for the week of August 31st, 2026.
Veteran’s Preference
If an examination is conducted for a position within the classified service, qualified veterans who pass the examination will have five (5) points added to their final score. Candidates must submit a copy of their DD214 Member 4 form or electronic copy indicating honorable discharge with each application prior to the filing deadline.
How To Apply
For information on how to complete an online application, please visit the Help & Support tab. For NEOGOV Application Assistance, please call 1-855-524-5627 or email support@governmentjobs.com. ONLY ONLINE APPLICATIONS AND MATERIALS ARE ACCEPTED and must be submitted by midnight on the closing deadline, or they will not be accepted for any reason.
Required licenses, certifications, and education must be verified with supporting documents. Foreign education must be evaluated by a credential evaluation service recognized by the U.S. Department of Education. Please ensure all relevant attachments are uploaded with your application.
For the work experience section, provide detailed descriptions of job duties for each position related to the specific role you are applying for. Resumes are not a substitute for completing this section and will only be reviewed as supplemental information, not for determining minimum qualifications.
For other City of Fresno employment opportunities, please view our Careers Homepage . If you have recruitment questions, please call our office at 559-621-6950. Our office is located at 2600 Fresno Street, Room 1030, Fresno, CA 93721.
Equal Opportunity Employer
The City of Fresno is an Equal Opportunity Employer. Should you need a special accommodation due to a qualifying disability, please contact the Personnel Service Department at (559) 621-6950 in advance of the examination.
Unit 3
Non- Supervisory White Collar
The Fresno City Employees Association, Inc. (FCEA)
BENEFIT
DESCRIPTION
HEALTH INSURANCE
The City contributes toward monthly premiums for PPO medical, dental and vision for employee and dependents.
FLEXIBLE SPENDING ACCOUNT
IRS 125 Plan for health and dependent care expenses.
DEFERRED COMPENSATION
Voluntary 457 plan with Fidelity Investments to increase your retirement savings.
VACATION LEAVE
Accrue 8 - 14.66 hours per month based on years of service
SICK LEAVE
8 hours per month, available after 90 days.
SUPPLEMENTAL SICK
40 hours per fiscal year. 80 hours lifetime maximum
HOLIDAYS
Ten (10) City-observed annual holidays plus birthday and two (2) personal days.
SHORT TERM DISABILITY
Provided through California SDI program
BILINGUAL PREMIUM
PAY: $100 per month
HEALTH REIMBURSEMENT ARRANGEMENT (HRA)
Eligible retirees can use the remaining Sick Leave balance, in excess of 240 hours, at 80% of hourly rate and other qualified leave balances, tax free, to reimburse health insurance premiums and other qualified medical expenses.
RETIREMENT - City of Fresno Retirement Systems, one of the best funded public systems in the state. Reciprocity with other public California systems. Vested in Retirement benefits after 5 years of service. City employees do not participate in Social Security.
DROP (Deferred Retirement Option Program): an optional, voluntary program that allows an employee to deposit retirement benefits in a special savings account within the Retirement System while continuing to work for the City of Fresno for up to 10 years. Participation minimum is age 50 and vested. Benefits include ownership of accumulated funds, compound interest earnings, and alternative distribution options.
Additional information regarding the City of Fresno benefits is available at
https://www.fresno.gov/personnel/human-resources-support/#tab-1
Please note that the benefits package described above is specific to permanent full-time employees. Employees engaged on a part-time, temporary, limited, or other basis may have different entitlements.
Closing Date/Time: 8/10/2026 11:59 PM Pacific
City of Fresno
The City of Fresno is the largest city in the San Joaquin Valley and the fifth largest city in California, with a population of more than 545,000 residents. Fresno is the financial core of the San Joaquin Valley, and its economy relies on its large-scale agricultural production. Revitalization of Downtown Fresno's core and the construction of High Speed Rail are two of many exciting projects that continue to successfully support Fresno's growing economy.
Click HERE for a video about the great City of Fresno.
Located in the geographical center of California, Fresno offers many sights. From fertile agricultural fields, an abundance of lakes, and the snowy Sierra Nevada mountain range, the scenic variety in Fresno is large. Fresno also features a diverse selection of dining, shopping, farmers markets, vibrant arts and culture, wineries, as well as a variety of attractions. With 300 days of sunshine a year, the climate in Fresno is the source of its agricultural productivity, and allows year-round recreational activities including sailing, snow and water skiing, fishing, backpacking, and golfing.
Los Angeles is approximately four hours south and the San Francisco Bay Area is approximately three hours north. Fresno is located in proximity to three sites of natural beauty: Yosemite National Park, Kings Canyon National Park, and Sequoia National Park. Residents and visitors alike enjoy these scenes and others, including the Sierra Nevada Mountains and the Pacific Ocean.
Another advantage to living in Fresno is the exceptional housing that is available at lower price levels than California's other large metropolitan areas. There are four large school districts in the Fresno area: Fresno Unified, Central Unified, Sanger Unified and Clovis Unified. Fresno is the home of California State University, Fresno, as well as a number of other colleges and universities.
The people of Fresno enjoy a wide variety of social, cultural, athletic, educational and recreational activities in an affordable and clean living environment.
City Government
Fresno is a full-service charter city operating under a strong mayor form of government. There are seven Council Members. The Council appoints the City Attorney and the City Clerk. The Mayor is elected at- large and does not serve on the Council, but has veto power over certain actions taken by the City Council. The City Manager, who is appointed by the Mayor, is responsible for appointing all other department heads in the City.
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