Service Dispatcher

Plumbing DispatcherReno, NVWe are a fast-growing residential Plumbing and HVAC company looking for a full-time, experienced Dispatcher. The candidate we are looking for is serious about their career and advancement. They would be the type to take initiative to complete tasks and thrive during the busy times. It's a challenging, exciting, and fun opportunity in a professional environment. If you are a team player with an upbeat personality and a positive attitude, we want to hire you!This position is full-time onsite at our location in Reno.Job DescriptionThe Plumbing Dispatcher reports to the Internal Operations Manager and is responsible for assigning service calls to technicians, efficiently managing Service Tech schedules and routes each day. Additionally, this position will be responsible for accurately scheduling customer appointments, rescheduling appointments, and working closely with the CSRs.Daily Job TasksAnswer incoming phone calls from Technicians and CustomersCommunicate with customers in a friendly, professional mannerAccurately schedule appointments in the computer systemMaintain a constant, professional, line of communication with field employeesCollect correct information from customerUp sell products and servicesContact customers to move up/reschedule appointmentsStay calm and professional under sometimes high stress situationsProvide excellent external and internal customer serviceAll other duties assigned by managementWorking ConditionsWork will be performed in an office setting. Occasional lifting of file boxes up to 30lbs. Must be able to sit in front of a computer screen for extended periods of time.Qualifications1 Year experience dispatching for a service companyHigh school diploma or equivalentOne year customer service experienceAbility to accurately enter data into the computerAbility to type 30 wpmOrganized and detail orientedAbility to work under pressureGood working knowledge of Microsoft Outlook, Excel, and WordBenefits401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offVision insurancePay Range $21 - $23 USDAbout Sierra Air: Sierra Air has installed over 30,000 heating and cooling systems in this area since 1986. We've earned a great reputation for providing our customers with friendly, reliable service and practical solutions that result in year-round comfort and savings. Honesty, integrity, and excellent customer service is our constant goal and top priority.

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