COMMUNITY HEALTH WORKER/LIVED EXPERIENCE

Position/Program Information

FILING PERIOD:
FEBRUARY 7, 2024 AT 8:00 A.M. (PT) - ONLINE FILING ONLY

REPOSTING INFORMATION:
THIS ANNOUNCEMENT IS A REPOSTING TO REOPEN THIS EXAMINATION

THIS EXAMINATION WILL REMAIN OPEN UNTIL THE NEEDS OF THE SERVICE ARE MET AND IS SUBJECT TO CLOSURE AT ANY TIME WITHOUT PRIOR NOTICE

EXAM NUMBER:
T8103C

TYPE OF RECRUITMENT:
OPEN COMPETITIVE JOB OPPORTUNITY

DEFINITION:
Assists professional staff in providing support and referrals to clients.

CLASSIFICATION STANDARDS:
Positions allocable to this journey-level class work under the supervision of social services professional staff to assist in the provision of services to clients by performing clerical, and other sub-professional duties. Incumbents must demonstrate knowledge and understanding of the health, mental health, or social services programs to which the position is assigned and the problems of the community group being served. Community Health Worker is distinguished from Senior Community Worker in that the latter performs a broader range of responsibilities with increased complexity in areas such as community outreach, program-planning, and the provision of group-based social services.

Essential Job Functions

• Serves and supports parents who have children detained by the Department of Children and Family Services (DCFS) to promote improvement in areas of self-esteem, motivation, and parenting.
• Provides guidance, coaching and support to parents as well as support to Children's Social Workers working with parents.
• Plans, coordinates and leads group and one-on-one meetings with parents wanting Parent in Partnership services to inform them about various available services.
• Ensures that all parents receive services from the Department to develop and achieve a community based approach to increase reunification.
• Serves as liaison between the Department and community agencies. Recruits and supports parents as they engage them over the phone, in Regional offices and Dependency Court. Provides recruitment outreach services and activities in effort to engage other potential parents; attends community information/resource, recruitment fairs and faith-based activities; provides information on the Parents in Partnership (PIP) to community members.
• Serves as an advocate for client access to departmental and community resources; facilitates relationships between the agency and the parents by communicating agency policies and programs to parents.
• Assists parents and family members in obtaining and completing application forms for benefits and services provided by monitoring the completion of questionnaires, conducting interviews and collecting basic data for the Department of Children and Family Services as well as other cities and Los Angeles County agencies.
• Receives service referrals from social workers, eligibility workers, and medical case workers to assist parents in a variety of ways such as obtaining food stamps and housing, medical, mental health, or substance abuse care.
• Provides emergency services to parents by making referrals to appropriate supportive agencies.
• Assists parents in completing necessary forms to obtain needed services.
• Participates in departmental and community meetings and workgroups, sharing their DCFS history when appropriate.

Requirements

SELECTION/SPECIALTY REQUIREMENTS:
"Lived experience"* Individuals with histories of participating in Family Reunification services with DCFS and have been involved in individual/group counseling, domestic violence counseling, incarcerations, drug/alcohol rehabilitation and/or other programs in order to serve their time or rehabilitate. Applicants must have had ALL their DCFS cases closed for at least 12 months.

*in order to meet the requirements for "Lived Experience" applicants who participated in the Family Reunification services with DCFS must attach certification of completion for court mandated programs in individual/group counseling, domestic violence counseling, incarcerations, drug/alcohol rehabilitation and/or other programs in order to serve their time or rehabilitate. These histories can make a unique contribution to the responsiveness and effectiveness of service delivery for the parent population. The inclusion of community health workers with "lived experience" supports and motivates parents to meet their service plan goals and unite with their children. This also helps the community at large understand this population and demonstrates that parents can change and provide safe and loving homes to their children.

LICENSE:
A valid California Class “C” Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS II-Light:
This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

DESIRABLE QUALIFICATION:

• Experience coaching, mentoring and training parents to achieve their parenting goals.
• Experience performing public relations work/professional maintenance of a favorable public image by a company or other organization, which must include interaction and collaboration with parents and/or community residents at community events.
• Experience in preparing comprehensive reports, completing projects and analyzing reports using Microsoft Office (i.e. Excel, Word, Outlook, PowerPoint, etc.)

SPECIAL REQUIREMENT INFORMATION:
Confirmation of this experience are copies of certification provided to courts verifying completion of court requirements necessary to obtain custody of children in the care of Dependency Court or social workers.

**Social Services includes the benefits and facilities such as education, food subsidies, health care, police, fire service, job training and subsidized housing, adoption, community management, policy research, and lobbying.

Additional Information

EXAMINATION CONTENT:
This examination will consist of two parts:

PART I: An Evaluation of Experience weighted 30%. Each candidate will be evaluated on the basis of information provided on his/her County of Los Angeles Employment Application and Supplemental Questionnaire that pertain to the areas of Selection/Specialty Requirements and Desirable Qualifications to determine the level and scope of the candidate's preparation for this position.

Applicants must achieve a passing score of 70% or higher on Part I in order to be invited to the Part II.
PART II: A multiple choice and/or simulation test, weighted 70%, measuring:
• Customer Focus
• Learning Potential
• Responsibility
• Following Instructions

MULTIPLE-CHOICE AND SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19.

Your responses to Questions 6 through 11 of the Supplemental Questionnaire will be used in the Evaluation for Experience (Part 1) .

Candidates must meet the Selection/Specialty Requirements and receive a passing score of 70% or higher on each exam part in order to be placed on the eligible register.

TRANSFER OF TEST COMPONENTS

• Applicants who have taken identical components recently for other exams may have their scores automatically transferred to this examination.
• This examination contains test components that may be used in the future for new examinations and your test scores may be transferred.

TEST PREPARATION
Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help in preparing for the test, we advise you to review all related materials that you deem necessary.

An interactive system for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/.

Additional practice tests are available at https://www.shldirect.com/en-us/practice-tests/.

ELIGIBILITY INFORMATION: The names of candidates receiving a passing score in this examination will be placed on the eligible register in the order of their score group for a period of (12) months following the date of promulgation.

Applications will be processed on an as-received basis and promulgated to the eligible register.

All notifications (e.g. Notices of Non-Acceptance, Notice of Results, etc.) will be emailed.

Scores cannot be given over the phone.

SPECIAL INFORMATION:

FINGERPRINTING CLEARANCE AND BACKGROUND INVESTIGATION: All Department of Children and Family Services employees are fingerprinted and subject to criminal background check by the State Department of Justice and Federal Bureau of Investigation. Employment/Promotion is contingent upon passing the background checks. An individual with job-related convictions as defined by the DHR PPG 514 regarding "sensitive positions" may be withheld from appointment or may be discharged.

APPOINTMENT INFORMATION: Candidates who are selected for employment must successfully complete the pre-employment requirements, which includes medical examination and psychological evaluation.

Appointees must be willing to work after hours, weekend shifts and holidays.

VACANCY INFORMATION: The Eligible Register resulting from this examination will be used to fill vacancies in the Department of Children and Family Services.

AVAILABLE SHIFT: Any

APPLICATION AND FILING INFORMATION:

APPLICATIONS MUST BE FILED ONLINE ONLY.
All applicants MUST complete the filing process ONLINE (via electronic submission). Applications by mail, fax, or in person will not be accepted.

Applicants are required to submit a standard Los Angeles County Employment Application online and complete the Supplemental Questionnaire to be considered for this examination. Paper applications and/or resumes cannot be accepted in lieu of online application.

Note: If you are unable to attach the required documents, you may e-mail them to DCFSExams@dcfs.lacounty.gov within fifteen (15) calendar days of filing. Please make sure to reference your full name (Last, First name), examination title and number on the subject line of your e-mail.

Apply online by clicking on the green "APPLY" button at the top right of this posting. You can also track the status of your application by using this website: hr.lacounty.gov

Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the Selection/Specialty Requirements and complete the Supplemental Questionnaire. Provide any relevant education, training, and experience in the spaces provided, so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week and description of work performed. If your application is incomplete, then it will be rejected.

IMPORTANT NOTES:

• ALL information included in the application is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made.
• FALSIFICATION of any information may result in DISQUALIFICATION .
• Utilizing VERBIAGE from Class Specification and Minimum Requirements serving as your description of duties WILL NOT be sufficient to meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED.
  

SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:
For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County

NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their OWN user ID and password. Using a family member or a friend's user ID and password may erase a candidate's original application record.

California Relay Services Phone: (800) 735-2922
ADA Coordinator Email: TestingAccommodations@hr.lacounty.gov
Teletype Phone: (800) 899-4099
Alternate Teletype Phone: (800) 897-0077

Department Contact Name: Joanna Enriquez
Department Contact Phone: (213) 351-5898
Department Contact Email: DCFSExams@dcfs.lacounty.gov

For detailed information, please click here

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• Los Angeles County

• (800) 970-5478

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