SUPERVISING COMMUNITY HEALTH WORKER

Position/Program Information

EXAM NUMBER

PH8106B

FIRST DAY OF FILING

Tuesday, September 10, 2024 at 8:30a.m., Pacific Time (PT)

This examination will remain open until the needs of the service are met and is subject to closure without prior notice.

TYPE OF RECRUITMENT

Open Competitive Job Opportunity

No out-of-class experience will be accepted.

DEFINITION:
Supervises and coordinates the work of Senior Community Health Workers and Community Health Workers providing direct health, mental health, public health, rehabilitative, and/or social/supportive services to patients and clients.

CLASSIFICATION STANDARDS:
Positions allocable to this class report to a higher-level supervisor or manager and may be assigned to community mental health facilities, public health settings, hospitals, outpatient clinics, and specialized programs. Incumbents supervise, coach and mentor staff and organize and coordinate community health supportive services. Incumbents are also responsible for assisting in the planning, development, implementation, and evaluation of community programs and services.

Supervising Community Health Workers supervise lower-level Senior Community Health Workers, Community Health Workers and support staff in the day-to-day program support and/or community and patient/client care activities (such as cultural mediation, health information and education, care coordination, and system navigation, social support, advocacy, and outreach).

Incumbents must formulate recommendations relating to community health programs and supportive services; interpret Federal, State, and County policies and procedures; establish and maintain effective working relationships with staff, community members, and other public and private agencies; and communicate effectively orally and in writing.

Essential Job Functions

• Supervises the work of a team of Senior Community Health Workers and Community Health Workers in providing direct health, mental health, or social services to clients and patients. This includes providing direction and guidance to staff, monitoring staff schedules, and evaluating work for quality and completeness.
  
• Assigns service referrals received from social workers, eligibility workers, medical case workers, and other professional staff to assist clients/patients in obtaining food stamps, housing, medical services, mental health services, substance use care, and other supportive services as appropriate.
  
• Discusses challenging or problematic cases/situations with staff and makes suggestions and recommendations on best course of action to provide optimal services to clients/patients and community members.
  
• Leads, oversees, and facilitates the development of independent living skills of clients/patients by identifying support group needs and implementing support groups in subjects including, but not limited to, housekeeping, cooking, shopping, budgeting, use of public transportation, reading, and personal hygiene.
  
• Makes recommendations to management for improved work methods including formulating policies and procedures and oversees implementation and operation of such policies, procedures and recommendations.
  
• Identifies gaps within community programs and services and recommends solutions on how to creatively address them.
  
• Serves as an advocate for client/patient access to County and community resources and services.
  
• Assists in planning, developing, implementing, and evaluating community health programs and supportive services in accordance with applicable laws, ordinances, and regulations by determining type and level of supportive services to be provided.
  
• Identifies staff training needs and provides or coordinates training and coaching services to staff when needed.
  
• Reviews staff documentation inclusive of narrative notes to ensure compliance with program and departmental policies and standards and provides suggestions for improvement.
  
• Serves as program representative to internal and external partners.
  
• Supervises applicable support services and/or linkage to services to facilitate the recovery and resilience of those being served such as tutoring, parenting classes, and other supportive services.
  
• Interviews prospective personnel and make recommendations concerning their employment.
  
• Carries a caseload that includes the more complicated client/patient assignments, as needed.
  

Requirements

MINIMUM REQUIREMENTS :
Option I : Three years of experience at the level of Senior Community Health Worker* or similar experience at a public or private community-based organization, clinic, hospital or health system**.

Option II : Five years of experience at the level of a Community Health Worker*** at a public or private community-based organization, clinic, hospital, public health organization or health system**.

LICENSE:

A valid California Class C Driver License or the ability to utilize an alternative method of transportation to carry out job-related essential functions.

PHYSICAL CLASS:

Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

SPECIAL REQUIREMENT INFORMATION:

*Experience at the level of Senior Community Health Worker in the County of Los Angeles is defined as: Assists in the planning, development, implementation, and evaluation of community-based programs and program resources designed to assist clients/patients with physical health, mental health, and social adjustment related issues.

**Health system is defined as: A group of healthcare organizations (e.g., physician practices, hospitals, skilled nursing facilities or closely related) that provide healthcare services.

***Experience at the level of Community Health Worker in the County of Los Angeles is defined as: Assists professional staff in providing direct health, mental health, or social services to clients and patients. Professional staff such as nurses, doctors, psychologists, program administrators, or closely related.

DESIRABLE QUALIFICATIONS:
Additional credit will be awarded to candidates that possess the following desirable qualifications:

• Experience beyond the Minimum Requirements

Additional Information

EXAMINATION CONTENT:

Once we have determined that you meet our experience requirements, the examination process will consist of an evaluation of experience based on application information and desirable qualifications submitted at the time of filing weighted 100 % .



Applicants must meet the requirements described above at the time of filing and achieve a passing score of 70% or higher on the examination in order to be added to the Eligible Register.



Passing this examination and being added to the Eligible Register does not guarantee an offer of employment.



ELIGIBILITY INFORMATION:

The names of candidates receiving a passing score in the examination will be added to the Eligible Register in the order of their score group for a period of twelve (12) months following the date of eligibility.


NO PERSON MAY COMPETE IN THIS EXAMINATION MORE THAN ONCE EVERY TWELVE (12) MONTHS .

Complete applications will be processed on an as received basis and promulgated to the Eligible Register accordingly.

VACANCY INFORMATION:

The Eligible Register resulting from this examination will be used to fill vacancies in the Department of Public Health as they occur.

AVAILABLE SHIFT:

Any shift, including evenings, nights, weekends and holidays.

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Application and Filing Information

HOW TO APPLY:

Applications must be filed ONLINE ONLY. Applications submitted by U.S. mail, fax, or in person will NOT be accepted.

Apply online by clicking on the green "Apply" button located on this posting. You can also track the status of your application using this website.

Upon application submission, you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.


The acceptance of your application depends on whether you have clearly shown that you meet the MINIMUM REQUIREMENTS. Fill out the application and Supplemental Questionnaire accurately and completely to receive full credit for any relevant education and/or job experience you include. In the space provided on the application for education, include names and addresses of schools attended, dates attended, degree(s) received, and degree major. For each job held, give the name and address of your employer, your job/position title, start and end dates, the number of hours worked per week, and detailed description of work and duties performed. If the application and/or Supplemental Questionnaire is/are incomplete, the application will be REJECTED.

IMPORTANT NOTES:

Please note that ALL information supplied by applicants and included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made.

• Applications may be rejected at any stage of the examination and selection process.
• FALSIFICATION of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT.
• Utilizing VERBIAGE from Class Specification(s) and/or Minimum Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. In doing so your application will be dispositioned as INCOMPLETE and will not be accepted.

Comments such as "SEE RESUME" or "SEE APPLICATION" will not be considered a valid response; therefore, using such statements will also result in your application being rejected as INCOMPLETE.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:

For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Check the website for updated information at https://lacountylibrary.org.

SOCIAL SECURITY NUMBER:

Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.

DO NOT SHARE USER ID AND PASSWORD:

All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record.

ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI):

The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the in equalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

FAIR CHANCE EMPLOYER:

The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.

EQUAL EMPLOYMENT OPPORTUNITY:

It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, religion, sex, national origin, age, sexual orientation, or disability or any other characteristic protected by State or Federal law. All positions are open to qualified men and women pursuant to the Americans with Disabilities Act of 1990 and the California Fair Employment and Housing Act. The County will follow all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants.

Department Contact Name: Exam Analyst

Department Contact E-mail: HRExams@ph.lacounty.gov

Exam Number: PH8106B

California Relay Services Phone: (800) 735-2922

ADA Coordinator Phone: (323) 659-6546

Teletype Phone: (800) 899-4099

Alternate Teletype Phone: (800) 897-0077

For detailed information, please click here

• 

• Los Angeles County

• (800) 970-5478

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