Part-Time Customer Service Representatives (Call Center)

POSITION SUMMARY

The Consolidated Call Center at the Development Services Department seeks two part-time Customer Service Representatives.

Customer Service Representatives at the Consolidated Call Center perform a wide variety of basic customer services and clerical tasks; responding to customer complaints and inquiries.

These positions are scheduled to work 32 hours per week.
1. The position supporting Building Services is scheduled Monday, Wednesday, Thursday, and Friday, 8-hour days, off on Tuesday and Weekends.
2. The position supporting Parking is scheduled Monday, Tuesday, Thursday, and Friday, 8-hour days, off on Wednesday and weekends.
3. These temporary assignments have no specific end dates.

The City of Fort Lauderdale employees possess a passion for public service demonstrated by a high degree of enthusiasm, self-reliance, and job proficiency. They effectively convey the vision and mission of the organization and provide excellent service and satisfaction to our internal and external customers.

ESSENTIAL JOB FUNCTIONS

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.

• Provides customer service by answering telephones and responding to inquiries, assisting customers with documents and equipment
• May opens and closes accounts, collects payments assist customers with account inquires and issues
• May resolve customer billing inquiries, complaints, and issues via phone, email, fax machine, and in-personal contact
• Collects payments; explains billing and payment practices
• Performs a variety of clerical duties by filing, entering information into databases, generating and submitting reports, and processing journal entries
• Verifies accuracy and completeness of all data/information received, and researches and provides verification on information requests
• Operates a computer in transferring/transcribing/composing various documentation
• Performs daily accounting tasks related to work performed, which may include calculating, billing, and receiving various fees and payments; balancing daily revenues
• May process and issue various types of permits, certificates, and licenses as required
• Receives, processes and distributes division mail, and prepares forms, letters, and parcels for mailing
• Prepares and distributes various division records, reports, notices and other relevant materials
• Receives and reviews invoices, reports, forms and applications and distributes copies to appropriate personnel
• Performs related work as required

JOB REQUIREMENTS & WORK ENVIRONMENT

sHigh School Diploma or G.E.D. equivalencyOne (1) to three (3) years of general clerical work or customer service experience.Must have excellent phone and verbal communication skills and strong data entry skills.Additional qualifying experience or completion of coursework at an accredited college or university in a job-related field, may substitute on a year-for-year basis for the required experience or education. Preferences:
1. Prior Call Center Experience
2. Bilingual (English/Spanish)
3. Excellent Communication Skills (both verbal and written)
4. Proficient Computer and Typing Skills

As public servants, employees may be required to work immediately before, during, and/or after an emergency. All employees must be available and able to work assigned shifts as determined by their Department Heads.

PHYSICAL STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS:
Depends upon work assignment and location

The noise level in the work environment is quiet to moderately loud. The work may entail sedentary work in an office setting. While performing duties, employee may frequently be required to stand, walk, stoop, talk, hear, reach above and below shoulders, and use hand and fingers dexterity keyboarding. The employee may be required on rare occasions to lift up to 50 pounds.

Sometimes work is stressful when working under stringent time constraints. Vocal

communication is required for expressing or exchanging ideas by means of the spoken word, and conveying detailed or important instructions to others accurately, loudly, or quickly. Hearing is required to perceive information at normal spoken word levels, and to receive detailed information through oral communications and/or to make fine distinctions in sound; visual acuity is required for depth perception, color perception.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

HOW TO APPLY/ VETERAN INFORMATION

An eligible veteran who enters an open-competitive examination shall receive preference points added to the total passing score earned in the examination as provided for in the Florida Statutes. To obtain veteran's preference, candidates MUST submit a copy of separation papers, and the City of Fort Lauderdale's veteran's preference claim form ( J-204 )

The City of Fort Lauderdale offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, life and short-term disability insurance.

Click here for an overview of employment information including our benefits package.

Closing Date/Time: 10/6/2024 11:59 PM Eastern

• 

• City of Fort Lauderdale

• (954) 828-5300

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