What You'll Be Doing

Wake County Health and Human Services is looking for an energetic and passionate Eligibility Caseworker II to join our Energy Team. This is a benefits eligible time-limited position that is funded through June 2025.

The Eligibility Caseworker is responsible for:

• Interviewing clients to obtain the necessary information to determine eligibility for assistance
• Assesses client's financial situation and provide appropriate information about economic benefits
• Provide referrals to community resources and as well as other services
• Enter required data into computer system in order to authorize benefits
• Request verification as needed to determine eligibility according to program policy and evaluate the information provided and make eligibility determination
• Provide back up to other Eligibility Caseworkers
• Provide accurate and timely documentation
• Utilizing document management system for caseload management

Our Crisis Intervention Program (CIP) is a program that provides assistance to low-income families who are experiencing a heating or cooling crisis. This Program administers funding sources and programs to assist individuals with their utilities.

These programs include:

• Low Energy Assistance Program (LIEAP)
• Emergency Assistance under Temporary Assistance for Needy Families (TANF-EA)
• Wake County Emergency Assistance Program
• We also assist customers with water in administering the UCAP Program.

*This position may have to work occasionally out of an alternative Wake County or Community-Based location after hours or on the weekend during LIEAP season. This position is required to work in office for 6 months or until quality work standards are met prior to working a hybrid schedule and may be deployed back to the office without notice. In-person training will be held at the Swinburne location.

About Our Team

Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.

The Basics (Required Education and Experience)

• High school degree or GED
• Three years of job-related experience
• Valid driver's license and a safe driving record may be required.
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Bachelor's Degree in Human Services or related field
• One (1) year or more of determining income eligibility for Energy Assistance programs
• Ability to be flexible and adaptable in an environment with frequent changes
• Strong verbal and written communication skills
• Proficient computer skills (e.g. Microsoft Word and Excel) and NCFAST, Hyland OnBase (PRIME), and OLV

How Will We Know You're 'The One'?

• Knowledge in NCFAST for Energy Assistance programs
• Ability to apply complex policy to determine client budgets
• Proficient in calculating budgets
• Ability to review and assess financial information to determine eligibility
• Ability to interpret policy and translate complex concepts to the public
• Ability to meet performance and deadline expectations while maintaining accuracy
• Experience working in a fast-paced environment
• Keen ability to develop and maintain strong relationships with customers by listening and responding to identified needs

About This Position

Location: Human Services Center Swinburne Raleigh, NC 27610

Employment Type: Regular

Work Schedule: 8:30 - 5:15

Hiring Range: 23.20 - 28.42

Market Range: 23.20 - 33.63

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 10/8/2024

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

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• Wake County Government

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